Retail Merchandiser

The Retail Merchandiser is a customer-facing position that interacts with and assists resort customers frequenting the retail store. They must keep the store in pristine condition, making sure shelves are stocked and all displays are maintained in presentable fashion. The Retail Attendant must have good knowledge of all retail products and be able to offer assistance and recommendations to increase sales.

Responsibilities

Assist guests with purchases of merchandise or other questions; Refunds, exchanges, room charges, employee discounts, gift certificates, promotions, credit card purchases; Pack orders to be shipped; Maintain work area clean and organized; Report all unsafe conditions immediately; Stock, replenish and retrieve merchandise and supplies; Ensure all merchandise is correctly ticketed and priced; Complete other duties as assigned by supervisor; Provide guests with directions; Assist with retail inventories; Attend all mandatory meetings; Close retail stores; Open retail stores

Requirements

High school diploma; Strong interpersonal skills and excellent customer service attitude; Computer proficiency, including resort PMS and POS systems and Microsoft 365 suite; Read, write, and speak English fluently; Strong organizational skills and attention to detail; Good knowledge of all retail products and ability to offer assistance and recommendations to increase sales

Nice to have

College degree preferred; Previous retail experience desirable

Benefits

Comprehensive health insurance; Retirement plans; Paid time off; On-site wellness programs; Local discounts; Employee rates on hotel stays; Ongoing training and development opportunities; Competitive wages; People-first culture; Growth opportunities; Festive environment; Perks & discounts