Retail Store Associate

We are looking for an enthusiastic, customer-obsessed Studio Sales Associate to join our team in our Downtown Naperville studio location. You will be responsible for creating an exceptional piercing and shopping experience for our customers in a genuine and enthusiastic manner, supporting the team on the weekends. This position involves assisting customers with ear piercings, providing product recommendations, and ensuring the studio maintains Rowan’s high standards of cleanliness and safety. Your responsibility is to infuse the Rowan experience, bring brand awareness, product knowledge and the art of ear stacking to life, through engaging customer interactions. This is an hourly, non-exempt position, reporting into a Area/Studio Manager and Assistant Studio Manager.

Responsibilities

Warmly greet and welcome customers; Check customers in or help them book appointments using POS technology; Help customers choose and style piercing and hypoallergenic non-piercing jewelry; Answer customer questions about piercing procedures, aftercare, and product details; Promote and upsell Rowan's products; Maintain up-to-date knowledge of Rowan's product offerings; Meet or exceed individual sales targets; Keep the studio clean, organized, and stocked; Follow health and safety regulations; Assist managers with receiving, restocking, pricing, displaying, and inventory; Work closely with Studio Managers, Assistant Managers, and Studio Nurse Piercers; Participate in team meetings and training sessions; Process transactions accurately; Assist with inventory management and replenish displays; Maintain accurate customer records including consent and waiver forms

Requirements

Must be able to work weekends, nights and holidays; Independent thinker with a can-do attitude; Love jewelry and helping customers choose earrings; Pride in delivering exceptional customer service; Thrive in a busy environment and keep busy when quieter; Enjoy spending time with people; Nice, friendly, outgoing, and easy to get along with; Like being part of a team; Flexible and willing to lend a helping hand; Strong communication skills; Strong basic math skills; Ability to climb ladders, bend, lift, push, and reach above and below the waist; Ability to lift up to 25 pounds; Ability to stand for a full 8-hour shift; Make a commitment and stick to it

Nice to have

Retail or service industry experience is a plus

Benefits

Commission; 401k and Roth IRA Plans; Generous employee discounts on products and services; Employee Assistance Program (EAP) Resources; Team Member Referral Bonus plan for Studio positions