Sales Administrative Assistant

Digital Tool and Die is an established tool and die shop located in Grandville Michigan. We specialize in designing and fabricating world-class sheet metal stamping dies, roll forming, fixtures, fabrication, and special applications to meet the industrial needs for automotive, furniture, prototyping, appliance, and U.S. Military.

Position Summary

Digital Tool & Die is seeking a detail-oriented and organized Sales Administrative Assistant to support the Sales and Project Management teams. This position plays a key role in maintaining accurate records, supporting customer communications, processing work orders, and ensuring efficient workflow through the company’s ERP system. The ideal candidate is customer-focused, highly organized, and capable of managing multiple priorities in a fast-paced manufacturing environment.

Responsibilities

Provide administrative and clerical support to both customers and internal team members.; Answer, screen, and direct incoming phone calls in a professional and courteous manner.; Prepare, edit, and distribute correspondence, reports, memos, forms, and emails.; Maintain electronic and hard-copy filing systems in accordance with company procedures.; Assist with scheduling meetings, appointments, and occasional travel arrangements.; Run company-related errands as needed.; Help maintain a clean, organized, and professional office environment.; Enter work orders accurately and efficiently into the Global Shop Solutions (GSS) ERP system .; Coordinate the transfer of new work order packages to the Project Coordinator for review and release.; Maintain accurate ERP records and assist with data verification, updates, and system maintenance activities.; Perform data entry and record management while ensuring compliance with company procedures.; Support the Sales and Project Management teams with customer documentation, order processing, and administrative tasks.; Assist in preparing customer correspondence, quotations, project documentation, and sales-related materials.; Maintain customer records and ensure sales information remains current and accurate.; Help coordinate communication between customers and internal departments to support project execution.; Assist with departmental initiatives aimed at improving workflow efficiency, organization, and customer service.

Requirements

Previous experience in an administrative, office support, customer service, or manufacturing office environment preferred.; Strong proficiency in Microsoft Office Suite , including Outlook, Word, and Excel.; Experience with ERP systems, preferably Global Shop Solutions (GSS) , is a plus.; Excellent organizational, communication, and time-management skills.; Strong attention to detail with a high level of accuracy and professionalism.; Ability to manage multiple tasks, prioritize workload, and meet deadlines with minimal supervision.; Professional, positive attitude with strong interpersonal skills and a willingness to learn .; Ability to work effectively in a team-oriented manufacturing environment.