Sales Manager – Japan

Bright Pattern provides the simplest and most powerful omnichannel cloud contact center software for innovative companies. The sales Manager role for Japan will lead our sales efforts to achieve revenue targets while expanding our footprint in the Japanese market. As a Japan-based Sales Manager, you will own the full sales cycle for complex customer-experience (CX) and contact-center opportunities.

Responsibilities

Lead sales efforts to achieve revenue targets while expanding footprint in the Japanese market; Own the full sales cycle for complex customer-experience (CX) and contact-center opportunities; Build and execute territory and account plans; Develop a qualified pipeline; Close new business and expansion ARR with Japanese enterprises; Build and execute a territory plan covering target accounts, partner routes-to-market, and priority verticals; Prospect and create new opportunities through outbound, events, partner co-selling, and executive networking; Run disciplined opportunity management: qualification, mutual close plans, next steps, and stakeholder mapping; Maintain accurate pipeline hygiene and forecasting in CRM; Lead discovery with business and IT stakeholders; Position a modern cloud contact center and AI-enabled CX roadmap aligned to customer goals; Develop executive-ready business cases (TCO/ROI) and guide customers through procurement, security, and legal reviews; Lead pricing strategy, negotiation, and deal structuring; Partner with Solutions Engineering to deliver value-based demos, workshops, and proofs of concept (POCs); Coordinate internal virtual teams (SE, Development, PS/Delivery, Customer Success); Drive high-quality handoff to implementation/customer success; Strategically recruit partners in Japan; Build and execute joint plans with channel partners and technology ecosystem partners (CRM, ITSM); Enable partner sellers and presales teams; Track competitive landscape and market trends

Requirements

8+ years of quota-carrying B2B technology sales experience (SaaS/Cloud preferred); Proven success selling into Japanese enterprises with multi-stakeholder deal cycles and C-level engagement; Experience selling one or more of: CCaaS/contact center, UCaaS, CRM, WFM, customer-experience analytics, AI automation; Strong consultative selling skills: discovery, value articulation, business case creation, and negotiation; Demonstrated ability to lead cross-functional virtual teams and to collaborate effectively with Solutions Engineers; Native-level Japanese and business-level English (written and spoken); Ability to travel within Japan as needed

Nice to have

Trusted advisor mindset with strong executive presence and storytelling ability; Structured, metrics-driven operator (pipeline, forecasting, activity-to-outcome rigor); Customer-obsessed focus on successful outcomes; Comfortable working in a global, matrixed environment and navigating cultural nuance in Japan

Benefits

Unlimited PTO; 401K; Life Insurance; Disability Insurance; Medical, dental and vision plans