Sales Operations Analyst

Join GuestCentric and play a vital role in keeping our commercial organization running smoothly as we continue to grow. This is not a sales role. Instead, you’ll be the backbone supporting Sales, Customer Success, Finance, and Technical Support by ensuring our commercial processes are accurate, efficient, and scalable. No two days are alike. One day, you might be reviewing contracts; the next, building a dashboard for the sales team, cleaning up CRM data, or troubleshooting a workflow glitch. You’ll drive improvements in forecasting, reporting, and processes, ensuring seamless information flow across teams. This role is perfect for someone who enjoys diving deep into how a business operates, loves working with systems and data, and finds satisfaction in simplifying and streamlining workflows. If you often wonder, “Why are we still doing this manually?” you’ll thrive here. While technology is an essential tool, the true goal is to enable people to collaborate more effectively. As a trusted partner across the business, you’ll ensure information flows steadily, processes run smoothly, and teams stay aligned.

Responsibilities

Analyze sales processes to spot opportunities for automation and improvement; Configure and optimize Salesforce using Flows, validation rules, approval processes, and integrations; Maintain high-quality CRM data and champion data governance best practices; Create dashboards and reports that empower Sales and Account Management to track performance and make informed decisions; Collaborate closely with Sales, Customer Success, Finance, and Technical Support to understand needs and deliver practical solutions; Continuously seek ways to boost efficiency and reduce manual tasks

Requirements

1–3 years of experience in operations or business analytics; Experience with CRM systems; Strong analytical skills with impeccable attention to detail; Passion for improving business processes through automation; Comfortable working with data and spotting inconsistencies; Able to juggle multiple priorities and carry tasks to completion; Curious, proactive, and pragmatic problem solver; Fluent in written and spoken English and Portuguese

Nice to have

Salesforce knowledge