Sales Operations Coordinator

Motorway is the UK's largest online car-selling platform. We connect private sellers directly with over 8,000 dealers nationwide. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better. This role joins the Enterprise team that is building this business line from the ground up. The Enterprise Operations Team sits at the centre of this new, high-growth business line. You'll be the main point of contact for our enterprise lease customers, guiding them through every step of the return and inspection process, and you'll work directly with purchasing dealer partners to keep the buying process smooth on their side too.

Responsibilities

Enterprise Customer Contact: Be the primary point of contact for enterprise lease customers via phone (inbound and outbound) email and WhatsApp, guiding them through their vehicle return and inspection process; Customer Calls: Conduct customer calls to verify identity, review vehicle inspections, confirm eligibility, and set clear expectations around next steps; Manage Vehicle Profiling: Gather and validate vehicle details including mileage, service history, condition and inspection photos to prepare vehicles for sale; Set Expectations Clearly: Explain inspection outcomes, indicative charges, collection process in a clear, concise and professional manner; Coordinate Collections: Capture preferred collection dates, confirm logistics and ensure all transport details are accurately recorded; Process Vehicles End to End: Move vehicles through each operational stage from onboarding and enquiry creation to sale readiness, post sale support and invoice creation ensuring accurate handover; Handle Post Sale Queries: Generate and share damage reports, support customer questions and assist with post sale updates; Maintain Operational Accuracy: Keep systems, trackers and dashboards fully up to date to meet quality, compliance and SLA standards; Collaborate Cross-Functionally: Collaborate closely with Transport, B2B Sales Specialist and Strategic Account teams to ensure a smooth, joined up customer experience; Achieve Performance Targets: Work towards quality, productivity and customer experience targets while following defined enterprise processes

Requirements

Confident speaking with customers and dealers on the phone, via email and on WhatsApp; Calm, professional and clear when handling structured processes or sensitive conversations; Highly organised and comfortable managing multiple workflows across systems and trackers; Quick learner who applies guidelines confidently and knows when to escalate; Enjoy working collaboratively in a fast based operational environment

Benefits

Competitive salary; Equity scheme - we all share in Motorway's success; 33 days holiday; Sea-front office with bi-weekly massages and free snacks; Private medical insurance via BUPA; Life assurance; Pension scheme (we contribute 5%); Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption); 24/7 Employee Assistance Programme; EV leasing scheme; Cycle to work scheme; Nursery salary sacrifice scheme; 1 paid volunteering day a year