Senior Business Solutions Consultant

We are looking for a “Senior Business Solutions Consultant” to join our growing “Solutions Consulting” team! If you are fluent in both English and Turkish and passionate about analyzing business needs, we believe this opportunity could be a great fit for you.

Responsibilities

Learning and becoming an expert in Sestek’s Agentic AI; Analyzing customer needs and designing the best-fit solutions using Sestek products; Working closely with customers’ business and technical teams; Providing consultancy, training, and best practice guidance for Sestek solutions; Supporting customers in improving AI assistant performance and conversation experiences; Building strong customer relationships to increase product adoption and customer satisfaction; Assisting with critical customer requests and issue escalations when needed; Reporting customer feedback, product demands, and improvement opportunities to internal teams

Requirements

Excellent verbal and written communication skills in Turkish and English; Minimum 4 years of work experience, including at least 3 years in business analysis or product/project consultancy (AI, IT or call center technologies); Good knowledge of MS Office, basic data analysis, and diagramming tools (Visio, Draw.io); General knowledge of customer interaction technologies (telephony, contact center, mobile, webchat, etc.); Eager to learn and adaptable to technology changes

Nice to have

University degree in science or engineering (not determinant for this position); SQL and API experience is a plus; Experience in speech technologies or Conversational AI is a plus; Knowledge/experience with Large Language Models (LLMs) or Agentic AI is a plus; Effective presentation skills are a plus; Driver’s license (class B) is a plus

Benefits

A chance for being part of a company specialized in artificial intelligence; Flat organizational structure and an energetic team; Flexible/hybrid working style; Private health insurance, meal card, transportation allowance; Monthly budget for external activities with your colleagues; Incentive for graduate and postgraduate studies; Training opportunities for technical and personal development as well as support for certificate programs related to the field of profession; Birthday celebrations, parties and happy hours, "Welcome to Spring/Fall" events; Breakfast and healthy snacks at office all day long