Senior Deployment Lead

Nova Credit is looking for a Senior Deployment Lead to implement Nova Credit's suite of products—Credit Passport®, Cash Atlas™, and Income Navigator—with new and existing customers post-sale. Your work will directly impact our global revenue growth and advance our mission to power a more fair and inclusive financial system for the world. Success in this role requires strong project management skills and the ability to coordinate with technical and business stakeholders.

Responsibilities

Implement Nova Credit's suite of products with new and existing customers post-sale; coordinate with technical and business stakeholders; ensure deployments meet and exceed client expectations; drive successful product deployment and integration; orchestrate cross-functional collaboration to deliver deployments on time, on-scope, and positioned for revenue growth; build relationships within portfolio of enterprise accounts; partner with customer business teams to shape business objectives and integration requirements; plan and execute deployments at strategic accounts; measure and report on ongoing effectiveness of customer launches; facilitate key pre- and post-launch touchpoints with executive stakeholder audience; build strategic growth plans; collaborate with Solution Architects, Account Managers, Product Managers, and Engineering teams to influence product priorities; drive significant revenue realization via on-time and on-value deployments

Requirements

5+ years experience as a Deployment Lead, Client Solutions/Customer Success Manager, Engagement Manager, Technical Project Manager, Professional Services Lead, or Management Consultant; Technical implementation experience - configure a customer environment and explain technical concepts to business stakeholders (API, Webhook, etc.); Curiosity to learn and creatively problem solve; Entrepreneurial mindset - adaptable to hybrid work settings and resourceful in a fast-paced, lean environment (wearing multiple hats); High level of autonomy in delivering multi-stakeholder initiatives - take full ownership of your account portfolio, make key decisions, decide when to include executive team in customer escalations, define de-escalation plans, mobilize cross-functional teams, and execute high versus mid-touch engagement commensurate with growth potential

Nice to have

Past experience working with clients in the financial services industry

Benefits

Equity grants; incentive compensation for eligible roles; professional development; flexible PTO; tenure rewards; employer-subsidized medical, dental, and vision plans; mental health and wellness benefits; other benefits and perks