Senior Director, Partner Account Management (North America)

Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it—read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us. Acumatica is different by design and purposely built to help small and midsized companies thrive in today’s digital economy. Our industry-specific business management solution is engineered to address real-world needs—featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product—we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses.

Acumatica’s culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: http://www.acumatica.com.

This role leads our most important partner segment—Acumatica’s largest, highest-potential partners.

You’ll manage a small team of Major PAMs (3–6) who each work closely with a handful of these partners. Together, this group drives a significant portion of our growth.

This is a hands-on leadership role. You’ll be working directly with partner executives, helping shape joint plans, driving execution, and making sure we have strong visibility into the business. Just as important, you’ll develop your team to operate at a consistently high level. This role reports to the SVP, Partner Sales.

Responsibilities

Deliver strong, consistent revenue growth across major partners while maintaining a customer-first approach.; Ensure high customer satisfaction (NPS), low churn (<5%), and strong long-term customer outcomes.; Improve partner productivity and performance above the broader ecosystem.; Lead, coach, and develop a team of 3–6 Major PAMs.; Set a high bar for account management, planning, and execution.; Help each team member grow into a stronger, more strategic operator.; Build and maintain strong relationships with partner executives, including C-suite.; Stay closely connected across sales, delivery, and leadership within each partner.; Act as an executive sponsor on key deals and for strategic end customers.; Lead the annual planning process with each major partner.; Ensure plans are clear, measurable, and tied to growth and customer outcomes.; Hold both the team and partners accountable to execution.; Raise the quality and consistency of QBRs across the team.; Participate directly in the most important partner reviews.; Keep the focus on forward-looking growth, performance, and accountability.; Drive forecast accuracy and pipeline quality across major partners.; Ensure clear visibility into risks and opportunities.; Provide straightforward, reliable updates to leadership.; Represent the needs of top partners within Acumatica.; Influence programs, product, and go-to-market based on partner feedback.; Champion key partner asks and helps remove internal friction.; Identify and establish best practices across major partners.; Share and drive adoption of those practices across the broader PAM team and ecosystem.

Requirements

Bachelor’s degree in Business, Management, or related field required. MBA or advanced degree preferred.; 10+ years of people leadership experience leading teams in partner management, account management, or similar roles.; Experience working with complex B2B solutions (ERP experience strongly preferred).; Deep expertise managing and growing strategic partner relationships.; Strong operator—comfortable with planning, forecasting, and driving accountability; Able to work effectively at the executive level, both internally and with partners; Direct sales experience is a plus.