Senior Manager, Instructor Community & Excellence

Stepful is hiring a Senior Manager, Instructor Community & Excellence to own the teaching excellence bar and instructor experience across our growing network of faculty delivering Medical Assistant, Pharmacy Tech, Patient Care Tech, and associated entry-level healthcare certificate programs. As we scale programs, the quality and consistency of instruction is one of the most important levers we have — and this role owns it. You'll build the systems, coaching infrastructure, and community that motivates our instructors and develop the self-serve tools that help them see and own their classroom impact. You'll report to the Director of Program Operations and work closely with the Learning, Coaching Operations, and Product teams. This role is hybrid in NYC (in-office T/W/Th). You will lead a small but high-impact team: 2–3 Instructor Quality Specialists will report directly to you. You will also serve as the organizational lead for Stepful's faculty network, who are the front line of our student experience.

Responsibilities

Define what great instruction looks like at Stepful across entry level certificate programs, and build coaching rubrics and cadences that help instructors embody that standard; Build and motivate a thriving community of Stepful instructors — creating spaces (virtual) where instructors connect, share best practices, and feel recognized for their impact on students; Develop self-serve tools and dashboards that give instructors real-time visibility into their classroom impact — pass rates, student engagement, cohort progress — so they can drive their own improvement; Run recognition programs and feedback loops that motivate instructors to go above and beyond for students and to contribute innovation and improvement ideas back to the team; Manage 2–3 Instructor Quality Managers who support coaching, observation, and onboarding; Maintain a real-time view of instructor health across the network - tracking tenure, performance trends, and risk - use that data to inform hiring, offboarding, and coverage decisions; Partner with the curriculum team to ensure instructors are translating the latest content into effective classroom delivery — adapting correctly to cohort needs and flagging real-world gaps that should inform future curriculum updates; Use student outcome data (pass rates, engagement, completion) as a quality signal — connecting instructor performance to learning outcomes and iterating to reduce variability across cohorts; Experiment with AI-enabled coaching and observation tools to improve feedback speed and consistency at scale; Work closely with Curriculum, Product teams on program modifications. Work with Growth teams on cohort scheduling; Support new program launches in entry-level certificates.

Requirements

5+ years of experience in instructional quality, curriculum, or education operations; Experience managing a large team or network of contractors / adjunct teams; Background as a teacher, so you speak the language our instructors understand; Proven ability to build systems from scratch — observation rubrics, coaching workflows, performance tracking — and get others to actually use them; Comfort operating independently in an ambiguous, fast-moving environment; you don't need a perfect playbook to take action; Strong communication and coaching skills — you’re charismatic and comfortable leading large groups. You know how to deliver feedback in a way people can receive and act on.

Nice to have

Experience in healthcare education (allied health, clinical training, nursing, or similar); Previous experience at an early-stage or Series A–C startup; Fluency with LMS platforms and comfort using data to drive quality decisions.

Benefits

Meaningful Equity Stake; Subsidized Medical, Dental, and Vision insurance plan options; 401(k); FSA, HSA and commuter benefits; Learning stipend; Open vacation policy with guidance of 15 days PTO annually, Stepful closed the last week of December, 15 work-from-anywhere days, 10 public holidays observed for 2026.