Senior Partner Success Manager

We are seeking a highly analytical and proactive individual to take on a pivotal role in managing strategic partnerships. As a key contributor, you will drive the success of a vital portfolio of partners, directly impacting business growth and ensuring exceptional client experiences. This isn’t just about managing accounts; it’s about shaping the future of service delivery through data-driven insights and robust collaboration. You will be instrumental in fostering strong relationships, optimizing performance, and identifying new avenues for growth within your portfolio, directly influencing the company’s trajectory and the success of its partners.

Responsibilities

Manage a portfolio of professional firm partners, developing a deep understanding of their performance, operations, and alignment with the company’s service model; Analyze key metrics (e.g., conversion rates, drop rates, case flow, service fees) to identify trends, diagnose issues, and drive performance improvements; Proactively identify risks or inefficiencies and address them before they escalate; Lead onboarding of new partners, clearly communicating the company’s evaluation model, expectations, and processes; Evaluate potential new partners, assessing fit based on performance, operations, and client outcomes; Serve as a primary point of contact for partners, building strong, collaborative relationships while maintaining accountability to performance standards; Hold partners accountable through direct, data-driven conversations, including addressing underperformance and driving corrective action; Collaborate cross-functionally with intake, operations, legal, and business development teams to ensure smooth case flow and accurate reporting; Monitor case progress and partner decision-making to minimize operational and legal risk; Identify and implement process improvements to enhance efficiency, scalability, and outcomes; Take full ownership of your portfolio, making sound decisions independently and escalating when appropriate.

Requirements

Bachelor’s degree required; 7+ years of experience in account management, client success, partnerships, or similar roles; Experience managing performance metrics and driving outcomes through data; Experience working cross-functionally in a fast-paced, growth-focused environment; Strong written and verbal communication skills; Ability to prioritize effectively and execute with speed.

Nice to have

Experience in legal, personal injury, or professional services environments; Experience in high-growth or high-volume organizations; Familiarity with evaluation models or referral-based business structures; Comfort building processes in evolving or startup-like environments.

Benefits

Performance-based bonus (approx $15-20K annually, paid out quarterly); Medical, dental, and vision insurance; 401(k) with 4% company match; HSA; Life insurance; Disability coverage; Paid time off (17 days to start); Parental leave; Subsidized health, vision, and dental plans; Paid sick leave; Retirement plans with a match; Free online training through Aquent Gymnasium.