Senior Renewals Specialist

At OutSystems, we are accelerating digital transformation globally by empowering organizations to build enterprise-grade applications quickly and efficiently. As our presence in APAC continues to expand from our vibrant commercial hub in Singapore, we are seeking a highly strategic and commercially astute Senior Renewal Specialist to join our team. This role is a premier opportunity for a dynamic account management professional who wants to elevate their career by combining deep commercial acumen with relationship-building, ensuring our customers across the region continue to realize massive value from our AI-powered development platform.

Responsibilities

Own and execute win/win negotiation strategies for a high volume of renewals; Maximize contract value while aggressively protecting and enhancing customer trust and satisfaction; Effectively engage with enterprise customers, ensuring their renewals are secured and processed efficiently and on time; Leverage customer data and platform usage behaviors to accurately assess the health of each renewal; Accurately maintain and update a rolling forecast of your assigned territory; Proactively identify and communicate any renewal risks to internal resources to quickly develop and deploy resolution strategies; Maximize account growth by proactively identifying incremental upsell and cross-sell opportunities upon contract renewal; Collaborate seamlessly with internal stakeholders, including Account Executives, Customer Success, Pricing, Legal, Revenue Operations, and Product Management, to develop holistic strategies for upcoming renewals; Adhere strictly to best practices for all internal processes, ensuring pristine Data Quality, CRM (Salesforce) hygiene, accurate quoting, and reliable forecasting

Requirements

1 to 3 years of experience in Account Management, Customer Success, Renewals, or Sales; 1 to 3 years of experience within the Technology/SaaS industry is highly preferred; Effective, empathetic customer-facing communication skills; Proven success in, and a genuine enthusiasm for, working directly with customers to solve problems; Proven ability to engage and align across various corporate functions (Customer Success, Product Management, Sales, and Legal); Complete fluency in written and spoken English

Nice to have

Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, as well as day-to-day software users; Excellent verbal and written communication skills, including the confidence to chair executive meetings or host customer webinars; Strong strategic thinking, problem-solving, and decision-making capabilities in high-stakes commercial scenarios; Strong entrepreneurial skills to excel in a complex, fast-paced, and rapidly evolving SaaS environment

Benefits

Highly competitive base salary paired with a bonus structure; CPF contributions in full compliance with Singaporean laws; Premium private health insurance coverage for you and your eligible dependents; Generous paid annual leave (22 days); Flexible working arrangements; Observance of all Singapore public holidays; Dedicated budget and resources for continuous career development, negotiation training, and ongoing learning; Opportunity to be a pivotal player in a high-growth, global organization; Diverse, inclusive workplace culture; Professional Development Fund; Internal Mobility Program