Senior Revenue Operations Manager

We are seeking an exceptional Senior Revenue Operations Manager to partner with the Sales and Account Management organization to drive our growth strategy, optimize our commercial processes at scale, and support data-driven decision making and analysis. This role reports to the Vice President of Commercial Operations.

Responsibilities

Own, monitor, and evaluate key workflows and processes related to sales, account management, and customer success; Develop and use strong logical frameworks and first principles thinking to define, understand, and address both individual and thematic issues as they arise; Manage ad-hoc data analysis to support Garner’s revenue strategy; Serve as the first point of escalation for issues, questions, and exceptions related to revenue teams; Integrate people, process, and systems strategies to drive Garner’s revenue and strategic objectives; Establish and track key performance metrics to understand and measure the performance of Garner’s revenue organization; Collaborate with our Salesforce Administrator to optimize tools such as Outreach, Salesforce and HubSpot to support our commercial teams

Requirements

3+ years in Management Consulting, Investment Banking, Private Equity OR 5+ years in Revenue Operations, Sales Operations, or related GTM strategy role; business or STEM undergraduate degree required; Strong analytical skills and the ability to synthesize insights from complex data; high levels of proficiency in Excel; Experience designing and implementing processes and workflows at scale for large enterprises or high-growth startups, particularly related to GTM, sales, and marketing; Strong executive presence and communication skills with ability to present effectively to all levels of the organization including senior executives; Strong business writing skills with willingness to produce detailed documentation for processes and workflows; A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success; A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback

Nice to have

Experience at a high-growth startup; MBA or STEM-related advanced degree; Other analytics tools such as Looker, Tableau, etc.

Benefits

Equity incentive; Flexible PTO; Medical/Dental/Vision plan options; 401(k); Teladoc Health