Senior Sales Engineer

Join our dynamic team as a Senior Sales Engineer where you will provide vital technical support to our sales team during pre-sales and customer expansion activities. You’ll act as the go-to technical resource for security assessments, RFPs, and pilot implementations while collaborating with cross-functional teams to deliver tailored solutions. Your insights will shape product strategies, ensuring our offerings align with market needs and customer feedback.

Responsibilities

Lead technical aspects of pre-sales and customer discovery conversations, focusing on EHR integrated digital engagement solutions and clinical care pathway optimizations; Provide pre-sales technical support to Sales team; Manage technical responses for RFPs, RFIs, security assessments, and other requests; Provide technical scoping, implementation, and success during initial pilot phases; Act as a liaison between Sales, Product, Engineering, EHR and other internal teams; Contribute to product strategy based on market insights and customer feedback

Requirements

EHR analyst experience; BA/BS university degree in technical discipline; 6 years of experience in technical pre-sales roles; Strong problem solving ability; Selling to customer needs; Refined presentation skills to variety of audiences (both technical and non-technical); Excellent written and verbal communication; Proven requirements analysis; Experience with EHR systems (Epic, Athena, etc.) and HIPAA security protocols; Familiarity with SQL, JSON, Snowflake, AWS, HL7; Technical Expertise: understanding of product's technical aspects, explaining complex concepts simply, staying current with industry trends and competing technologies; Solution-Oriented Mindset: quickly grasps customer needs and crafts tailored solutions, creatively overcomes objections and demonstrates product value; Excellent Communication: articulates technical concepts clearly to diverse audiences, comfortable presenting to C-level executives and engineering/IT teams; Collaborative Team Player: works effectively with sales, product, engineering, EHR, and compliance teams, facilitates smooth inter-departmental communication to drive deals forward; Customer-Centric Approach: prioritizes customer needs, builds trust and long-term relationships, provides exceptional pre-sales support and ensures smooth post-sales transitions; Adaptability: thrives in fast-paced environments, quickly adapting to new technologies, sales strategies, and customer requirements; Problem-Solving Skills: identifies and resolves complex technical issues during sales process, thinks on feet during customer interactions and demos; Strategic Thinking: understands broader business impact of technical decisions, contributes valuable insights to product strategy based on market trends and customer feedback (VOC); Ability to use a computer keyboard, communicate over the telephone and read printed materials; Travel up to 50% to meet with customer and team members

Nice to have

Epic EHR certification (desired); General programming skills (desired); Background knowledge of genetic testing, NGS, and bioinformatic analysis (preferred)

Benefits

Comprehensive medical, dental, vision, life and disability plans; Free testing for employees and their immediate families; Fertility care benefits; Pregnancy and baby bonding leave; 401k benefits; Commuter benefits; Generous employee referral program