Senior Sales Manager

Senior Sales Manager – FT at DoubleTree By Hilton Hotel Manchester Downtown. This role focuses on sales and client relations, group sales and event coordination, administrative and operational support, revenue and business development, guest experience, and safety compliance.

Responsibilities

Prospect, solicit, and secure new business opportunities for the hotel; Respond to telephone, email, and walk-in inquiries regarding group room blocks, meetings, and hotel services; Convert qualified inquiries into confirmed business; Maintain strong relationships with clients and meeting planners; Conduct site tours, client appointments, sales calls, and property presentations; Prepare proposals, contracts, group resumes, room block agreements; Coordinate group details with operational teams; Monitor assigned groups from booking through post-event follow-up; Maintain accurate sales files and electronic documentation; Support hotel revenue goals and develop new market segments; Follow workplace safety standards and ensure compliance with hotel policies

Requirements

High school diploma or equivalent; Minimum of 2–4 years of hotel sales, group sales, hospitality sales, catering sales, or related hotel experience; Strong communication, negotiation, and interpersonal skills; Proven ability to build client relationships and close business; Excellent organizational and multitasking abilities; Customer-service oriented with a hospitality mindset; Strong attention to detail and follow-through; Ability to work independently while partnering effectively with hotel operations and leadership; Proficiency in Microsoft Office (Word, Excel, Outlook, Teams); Ability to learn and utilize hotel sales, catering, and property management systems; Professional appearance, positive attitude, and ability to represent the hotel in client-facing situations

Nice to have

College degree in Hospitality Management, Business, Sales, Marketing, or related field; Prior experience with full-service hotel sales, group rooms, corporate accounts, meetings, or convention business; Experience with hotel sales systems such as Delphi, SalesPro, CI/TY, or equivalent

Benefits

Robust wage package; Excellent benefit plans; Matching 401K plan; Professional development; Generous bonuses; Travel perks; Opportunity to grow across a portfolio of 100 hotels