Senior Strategic Accounts Manager (Small Market)

We are seeking an exceptional Senior Strategic Accounts Manager to join our Strategic Accounts team. This role will report to the Director, Strategic Accounts. This role is critical for retaining and growing Garner’s small group market (25 - 250 employees) employer clients by serving as their trusted strategic partner on plan design, cost trends, and performance. The Senior Strategic Accounts Manager is responsible for driving improved Net Revenue Retention and other key performance indicators for their book of business.

Responsibilities

Own the process to retain and upsell Garner's small group employer clients (25 - 250 lives); Collaborate with the Client Success Manager to ensure clients receive an excellent experience and achieve expected results; Serve as the client's trusted strategic partner on plan design, bending cost trends, and driving plan performance; Establish and manage key strategic broker and client relationships; Monitor overall client health, anticipate strategic needs, and execute proactive plans to address key account risks; Partner with finance, product, data, and technology teams to deliver reports demonstrating Garner's value and ROI; Drive improved Net Revenue Retention and other KPIs for your book of business.

Requirements

Deep fully insured and small group self-funded health plan design and benefits knowledge, including experience advising employer clients on benefits strategy and cost performance; 4+ years of experience in a commercially-oriented consultant/broker, account management, or sales role in the employee benefits space; A deep commercial focus with proven results of achieving retention and upsell targets year over year; A self-starter mentality with the ability to work in an ambiguous, rapidly evolving, and fast-paced startup environment; Excellent communication, presentation, and articulation skills; Demonstrated ability to solve problems in ambiguous strategic situations; A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.

Benefits

Bonus eligibility; Equity incentive; Flexible PTO; Medical/Dental/Vision plan options; 401(k) with company match; Flexible spending accounts; Teladoc Health