Senior Technical Program Manager, Business Systems (Experience in SAP)

Outreach is looking for a Senior Technical Program Manager to join the Business Systems team as a TPM aligned closely to our Finance systems portfolio. This role owns the strategy and execution across our end-to-end Finance technology stack, spanning ERP, procurement, expense management, and HR financial workflows. The ideal candidate brings deep enterprise systems experience, strong cross-functional instincts, and the technical fluency to navigate integrations across a modern Finance tech stack. You'll partner closely with Finance, Engineering, and Operations leadership to drive delivery, shape system strategy, and build durable program practices for a high-visibility portfolio.

Responsibilities

Own the TPM strategy for Outreach's Finance systems portfolio, serving as the primary program lead across ERP, procurement, expense, and financial operations tooling; Lead end-to-end program management for large-scale Finance system initiatives, including milestones, risk mitigation, dependency tracking, and stakeholder communication across Finance, Engineering, and Operations; Develop and execute project plans that span multiple teams and systems; proactively identify and resolve blockers across the full delivery lifecycle; Navigate shifting requirements and evolving business needs by refining scope, clarifying intent, and realigning delivery expectations with stakeholders; Drive UAT coordination with business stakeholders, ensuring readiness across Finance workflows before production deployment; Build and maintain program-level communication rhythms, tailored for both executive sponsors and cross-functional leads; Manage cross-functional delivery challenges with limited precedent; drive convergence in complex decision spaces involving Finance, IT, and external vendors; Establish and scale QA checkpoints, integration planning practices, and change management processes within the Finance systems portfolio; Advise on tooling decisions, integration strategy, and platform trade-offs across the Finance systems landscape; Informally guide TPM best practices across the team; contribute to cross-team execution frameworks and delivery culture

Requirements

5+ years of technical program management experience, with at least 2 years on enterprise finance systems or ERP platforms; Demonstrated experience leading ERP migrations or large-scale system transitions (NetSuite, SAP, or equivalent); Ability to manage shifting requirements across multi-stakeholder environments; experience aligning Finance, Engineering, and Operations teams around shared delivery goals; Strong understanding of enterprise system architecture, data flows, and integrations — able to translate business requirements into technical inputs and flag risks proactively; Experience coordinating UAT with business stakeholders and driving accountability across cross-functional teams; Proficient in defect/issue tracking tools such as Jira; comfortable managing multiple workstreams simultaneously; Excellent written and verbal communication skills — able to clearly communicate program status, risks, and trade-offs to both technical and non-technical audiences, up to executive level; Self-starter who identifies quality and delivery risks proactively, without waiting to be asked

Nice to have

Familiarity with Finance-adjacent tools such as Concur, Workday, ZipHQ, or similar platforms is a strong plus; Experience in a SaaS or high-growth technology environment preferred

Benefits

Generous medical, dental, and vision coverage for full-time employees and their dependents; Flexible time off; 401k to help you save for the future; Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military; A parental leave program that includes not just extended time off but options for a paid night nurse, and a gradual return to work; Infertility/ assisted reproductive services benefit; Employee referral bonuses to encourage the addition of great new people to the team; Unlimited snacks and beverages in our kitchen