Senior Workplace Experience Associate

We're looking for a Senior Workplace Operations Associate to serve as the operational backbone of our physical workspaces and workplace experience. This role is ideal for someone who thrives in a fast-paced, dynamic environment and is passionate about creating seamless, best-in-class office experiences that enable our teams to do their best work. Reporting to the Associate Director, Global Workplace, you'll own day-to-day facilities management, drive process improvements, and partner cross-functionally with teams across the organization. You'll be the go-to expert for all things related to our office environments — from space planning and vendor management to health & safety compliance and workplace events support. This is a hybrid role based in our NYC headquarters, with occasional travel to other US office hubs (Austin, Miami, Cupertino) as needed. This role operates on a 4:1 hybrid schedule (4 days in office, 1 from home). Due to the nature of this role, some weeks will require 5 days on-site.

Responsibilities

Facilities Management: Oversee the daily operations of our NYC headquarters and hub offices to ensure all workspaces are safe, functional, well-maintained, and reflect YipitData's culture and standards; Vendor & Budget Management: Source, negotiate, and manage relationships with facilities vendors and service providers (cleaning, maintenance, catering, supplies); track spend against budget and identify cost-saving opportunities; Space Planning & Optimization: Partner with leadership to plan and execute office layouts, seating arrangements, and workspace reconfigurations that support team growth, collaboration, and hybrid work models; Workplace Experience: Champion initiatives that enhance the employee workplace experience, from office amenities and food programs to in-office events and community-building efforts; Health, Safety & Compliance: Ensure compliance with local building codes, OSHA regulations, fire safety protocols, and ADA accessibility standards; maintain emergency preparedness plans and serve as a point of contact for building management; Project Management: Lead workplace projects end-to-end, including office buildouts, renovations, moves, and technology upgrades, managing timelines, budgets, and stakeholder communications; Operational Process Improvement: Develop and refine SOPs for workplace operations; identify bottlenecks, implement automation, and leverage technology (e.g., visitor management systems, room booking tools, ticketing platforms) to increase efficiency; Cross-Functional Collaboration: Partner closely with People Ops, IT, and Finance teams to support onboarding logistics, equipment provisioning, office access management, and employee engagement programming; Data & Reporting: Track workplace KPIs (e.g., space utilization, ticket resolution times, vendor SLAs, employee satisfaction scores) and present insights and recommendations to leadership

Requirements

3–5 years of experience in workplace operations, facilities management, office management, or a related field; Proactive problem-solver who anticipates needs before they arise and takes ownership of issues from identification through resolution; Hands-on experience with vendor management, including contract negotiation, performance monitoring, and relationship building; Comfortable with project management, having led office moves, buildouts, or workspace redesigns and able to juggle multiple priorities simultaneously; Highly organized and detail-oriented, with a knack for creating and improving processes and documentation; Working knowledge of health & safety regulations (OSHA, fire codes, ADA) and building management operations; Communicates clearly and effectively across all levels, from building engineers to C-suite executives, and thrives in a collaborative, cross-functional environment; Tech-savvy and comfortable working with workplace tools (e.g., OfficeSpace, Slack, Google Workspace, Jira/ticketing systems)

Nice to have

Bachelor's degree in Facilities Management, Business Administration, Hospitality, or a related field is preferred but not required; Experience ideally in a high-growth tech or professional services environment

Benefits

Comprehensive benefits; Flexible work hours; Flexible vacation; Generous 401K match; Parental leave; Team events; Wellness budget; Learning reimbursement; Equity