Service Coordinator

We are Wolverine Power Systems, a leader in industrial power solution sales, service, and rentals. Powering Michigan since 1997, we pride ourselves on an ongoing tradition of providing excellent products and outstanding service for our customers. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals. We are looking for a Service Coordinator to join the Dispatch team at our Zeeland, Michigan, location! The Service Coordinator position will be responsible for creating jobs, answering incoming service calls, dispatching the technicians, maintaining the job calendar (tech schedules), and managing overall administrative workflow for the Service Department.

Responsibilities

Creating jobs, answering incoming phone calls, and assisting with the scheduling of technicians; Scheduling preventative maintenance and repairs with customers; Use specific customer portals as needed to manage all open work orders; Tracking open jobs and seeing them through to completion; Meeting with the service operations team regularly; Support of other Service departmental roles on an as-needed basis

Requirements

High School Diploma or G.E.D.

Nice to have

One to three years of administrative experience in a service-related business; One to three years of scheduling field technicians and/or customer service