Service Specialist

Operating in a fast-paced environment, this role requires high computer literacy and strong administrative, clerical, and data entry skills. The Specialist will manage multiple distinct operational processes, demonstrate strong multitasking capabilities, learn a suite of software tools, and maintain high process flexibility to jump between tasks seamlessly based on operational demand. Strict attention to detail, rapid typing speed with high accuracy, exceptional communication, and dependable attendance are critical to success. The Service Specialist I position is designed to be an integral part of the Operations – Business Services Teams and focuses on providing level-one support for customers.

Responsibilities

Perform daily clerical tasks, precise data entry, ticket routing, and record management across internal operations databases; Master and execute multiple core operational processes (e.g., tracking, issue resolution, customer inquiry routing, carrier communication); Pivot and shift rapidly between different processes as real-time volume demands change; Efficiently input data and handle multiple tasks, ticket threads, and active workflows concurrently; Demonstrate proficiency across internal software tools, Microsoft Office applications, and Salesforce; Ensure rigorous quality control and accuracy in data entry, customer logs, system updates, and task resolution; Maintain clear, concise, and professional written and verbal communication with customers, internal teams, and carrier partners; Maintain dependable attendance and effective time management to meet daily operational schedule demands

Requirements

High School Diploma required; 1+ years of administrative, clerical, data entry, or internal operations experience

Nice to have

Typing speed and accuracy; Computer and tech literacy; Administrative and clerical expertise; Process flexibility and agility; Multitasking and time management; Attention to detail; Communication skills; Show rate and reliability

Benefits

HMO medical insurance with tiered maximum benefit limit and coverage for employee and up to two dependents; Dental insurance; Mental health and Employee Assistance Program (EAP); Wellness program; Life insurance; Accidental Death and Dismemberment (AD&D) insurance; Meal and clothing allowance up to 3,000 PHP per month; Bonuses and supplemental income through company contests and incentives; 15 paid vacation days per year, increasing with tenure; 15 paid sick days per year; Paid statutory national and local holidays; Bereavement leave; Education benefits; Referral program