Sleep Coach/Sales Assistant - Surry Hills, NSW (Full time)

Ready to turn your retail skills into something truly meaningful? Join Resmed and make a genuine difference by helping people sleep better, live better, and feel their best every day. As a Sleep Coach, you'll be the face of Resmed in our Surry Hills clinic. You'll create outstanding customer experiences while supporting people on their sleep health journey and contributing to the success of the clinic. This is a role for someone who enjoys working with people, takes the time to understand individual needs, and is motivated by achieving great outcomes for both customers and the business. You'll be part of a supportive team where customer care, professionalism, and results go hand in hand.

Responsibilities

Deliver exceptional customer experiences in-store and over the phone; Welcome customers, understand their needs, and provide tailored solutions; Support customers throughout their therapy journey with education and ongoing coaching; Achieve individual and clinic sales targets through genuine customer engagement; Follow up with customers to build relationships and support successful therapy outcomes; Fit customers with masks and equipment following training; Maintain high standards of store presentation, merchandising, and cleanliness; Manage stock levels and assist with inventory control; Complete product training and stay up to date on Resmed's solutions; Process sales transactions, payments, and administrative tasks accurately; Maintain and manage trial equipment used by customers; Contribute to the growth and success of the clinic through a proactive and team-focused approach

Requirements

Empathy combined with commercial confidence; Retail, customer service, or customer-facing sales experience; A genuine passion for helping people and delivering exceptional service; Strong listening and communication skills; Confidence building relationships and identifying customer needs; A sales-focused mindset with a desire to achieve goals; A positive and collaborative approach to teamwork; Strong organisational skills and attention to detail; Confidence using technology and point-of-sale systems

Nice to have

Healthcare, pharmacy, medical device, or sleep therapy experience

Benefits

Meaningful work that improves people's lives; Full training and ongoing professional development; Career pathways within a global organisation; A supportive and inclusive team culture; Employee Assistance Program; Employee Share Purchase Plan; Staff discounts and employee benefits; The opportunity to build a rewarding career in a growing health and wellness industry