SMB Account Executive

efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We are looking for an enthusiastic and results-oriented Small-Medium Businesses Account Executive to join our team. The role will focus on building, managing, and nurturing relationships with small to medium-sized restaurant and café partners, ensuring a positive and productive collaboration with efood. As an SMB Account Executive, you will be responsible for maximizing revenue, growing accounts, and delivering top-notch customer service to help our partners succeed.

What you 'll do

- Manage a portfolio of small to medium-sized restaurant partners, maintaining regular communication and ensuring strong, positive relationships.
- Work closely with partners to analyze performance metrics and identify opportunities for growth, providing data-driven insights and recommendations.
- Identify potential for upselling efood’s services, features, and promotional opportunities, aiming to maximize partners' revenue and increase their satisfaction.
- Onboard new partners effectively, providing them with the necessary training on efood’s platform, tools, and best practices.
- Act as the primary point of contact for partner issues, proactively addressing concerns, and coordinating with internal teams to resolve any challenges.
- Stay updated on industry trends, competitors, and market developments to offer valuable insights and support partners in a dynamic environment.
- Maintain accurate records of partner interactions, account status, and sales pipeline, providing regular reports to the Small-Medium Bussiness account Management

Requirements

Experience in account management, sales, or customer success, preferably in a related industry (e.g., food delivery, e-commerce, or hospitality).; Bachelor's degree in Business Administration, Marketing, or a related field.; Strong communication and interpersonal skills, with a customer-focused approach.; Analytical mindset with the ability to interpret data and provide actionable insights.; Proficiency in CRM software and MS Office Suite.; Fluent in Greek and English, both written and spoken.