Solutions Consultant

As a Solutions Consultant at Deliverect, you will play a pivotal role in driving company growth by providing strategic guidance and technical expertise to our Enterprise clientele. Acting as both a technical authority and a trusted business partner, you will bridge the gap between complex developer ecosystems and business operations.

Responsibilities

Technical Scoping & Solution Architecture: Analyze complex enterprise customer workflows, translate technical requirements into scalable implementation, and lead deep-dive technical alignment sessions; Consultative Implementation: Wear a strategic consultant hat to guide clients beyond basic setup by recommending best ways of working, operational best practices, and optimized integration architectures tailored to business and operational needs; C-Suite & Stakeholder Management: Act as the primary technical advisor to both technical leads and C-suite executives, articulating technical concepts clearly and building confidence across complex, multi-phased projects; Product & Voice of Customer (VOC) Advocacy: Work side-by-side with Product Managers and Engineering teams to share structured VOC feedback, identify product gaps, and directly influence platform roadmaps based on frontline client insights; Defining a Path in Ambiguity: Thrive in dynamic, high-pressure environments by establishing structure where steps are unclear, prioritizing critical initiatives, and resolving shifting requirements with agility; Adoption, E2E Testing & Enablement: Guide clients through the full onboarding and adoption lifecycle by planning and executing end-to-end (E2E) systems testing, delivering tailored training programs for stakeholders, and ensuring seamless deployments; Creative Problem Solving: Apply systems thinking and root-cause analysis to troubleshoot complex integration, middleware, and API challenges to resolution; Continuous Improvement & Mentorship: Document and escalate platform bugs via proper channels, optimize team implementation frameworks, and mentor junior team members to foster a culture of technical excellence

Requirements

Fluency in English is required, with strong written and verbal communication skills being essential; 3+ years of client-facing experience managing complex, multi-phased technical implementations or project lifecycles within a fast-paced SaaS environment; 4+ years of hands-on experience working directly within a technical scope (REST APIs, webhooks, integration architectures, and developer documentation); Proven ability to read, navigate, and architect solutions using complex API documentation, including REST APIs, webhooks, middleware systems, and token authentication; Strong analytical aptitude with a systematic approach to evaluating end-to-end data flows, platform dependencies, and system architectures; A naturally curious problem-solver who dives deep to uncover root causes rather than applying surface-level fixes; Superior verbal and written communication skills with comfort presenting to and influencing C-suite stakeholders and non-technical business leaders; Proficiency with Python and Google Apps Scripts; Comfort leveraging modern AI tooling to enhance productivity and problem-solving; Hands-on experience with API platforms and clients such as Postman and Bruno; Experience leveraging data and monitoring tools like Looker, BigQuery, and Grafana; Applicants must possess the legal right to work in the country where the role is based

Nice to have

French; Spanish; Experience in Hospitality, Retail, or E-commerce industries; Familiarity with Point of Sale (POS) ecosystems

Benefits

Dedicated learning budget; Solve meaningful challenges; Drive innovation with weekly releases and new features; Collaborate with a global team; Be part of a rapidly scaling SaaS unicorn; Regionally tailored compensation and benefits packages