Sr Advisory Solution Consultant - CRM & Industry Workflows

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

As a Sr Advisory Solution Consultant on our CRM & Industry Workflows team, you’ll help customers work out what’s possible with ServiceNow. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

Responsibilities

Support product sales as a technical and domain expert of a client-facing sales team that pursues customers and prospects across multiple industry markets; Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs; Develop client partner relationships; Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement; Provide feedback to product management about product enhancements that can address customer needs and provide additional value; Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team; Stay current on competitive analysis and market differentiation; Support marketing events including executive briefings, conferences, user groups, and trade shows

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.; 10+ years of pre-sales solution consulting or sales engineering experience; Proficiency with the ServiceNow platform or technical expertise with cloud software solutions; Experience working collaboratively with product management, product marketing, partners, and professional services; Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence; Travel, as necessary