Sr. Field Performance Technician

The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service / Field Performance Technician must have the ability to work both independently and as a member of the Performance O&M team. This position will interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team.

Responsibilities

Organize, lead, and maintain the warranty and service schedule; Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed; Assist with training and development for Field Service Technicians and Field Communications Technicians; Lead regular meetings to align and train the local field service team on best practices; Support the on-boarding and training of new members of the field performance team; Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed; Assist with other tasks including inspections and site audits when assigned

Requirements

1-3 years of previous field construction or solar experience required; High School diploma required; Must maintain a clean driving record with the ability to pass a driving background check; Must be 21 years of age and possess a valid driver's license; Knowledge of the NEC and applicable codes and standards; Must be a motivated team player, looking to succeed; Proven track record of excellent customer service; Excellent verbal and written communication skills; Excellent organizational and time management skills; Strong computer skills; Electrical/PV Installation Knowledge; Safety; Customer Service; Results Driven; Problem Solving

Nice to have

PV design or PV electrical experience preferred; Valid state or local Electrical Journeyman certification or license preferred

Benefits

Power+ program to invest in your skills; Training to work across different teams; Helps limit reduced hours; Enhances job security; Career growth opportunities