Sr. Field Performance Technician

The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service / Field Performance Technician must have the ability to work both independently and as a member of the Performance O&M team. This position will interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team.

Responsibilities

Organize, lead, and maintain the warranty and service schedule; Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed; Assist with training and development for Field Service Technicians and Field Communications Technicians; Lead regular meetings to align and train the local field service team on best practices; Support the on-boarding and training of new members of the field performance team; Regularly exceed defined goals for field performance key performance indicators including turnaround time, experience rating and average dispatches completed; Assist with other tasks including inspections and site audits when assigned

Requirements

1 - 3 years of previous field construction or solar experience required; High School diploma required; Must maintain a clean driving record with the ability to pass a driving background check; Must be 21 years of age and possess a valid driver's license; Depending on state requirements an Electrical Journeyman certification or license may be required; Knowledge of the NEC and applicable codes and standards; Must be a motivated team player; Proven track record of excellent customer service; Excellent verbal and written communication skills; Excellent organizational and time management skills; Strong computer skills; Electrical/PV Installation Knowledge including current NEC codes, ability to interpret single line drawings and PV systems, understanding of interconnection activities and basic construction principles; Adherence to company safety policies and procedures; Ability to establish rapport and build relationships with customers and coworkers; Proven ability to meet deadlines and key metrics; Solid logical decision making, troubleshooting, and problem solving skills; Physical ability to transport materials and equipment up to 50 pounds frequently and up to 100 pounds with assistance; Ability to work on rooftops, climb ladders, work in outdoor weather conditions, confined spaces, and use personal protective equipment

Nice to have

PV design or PV electrical experience is preferred; Valid state or local Electrical Journeyman certification or license preferred