Strategic Account Manager / Engagement Manager

About the company
Our client is an AI-native brand and retail intelligence platform that unifies every source of consumer data brands work with — internal research, syndicated data, social signals and more — into a single, fully auditable source of truth. This powers smarter decisions across brand strategy, marketing, innovation, inventory and forecasting. Backed by a recently closed, multi-million-dollar seed round and already proven with household-name Fortune 500 brands across CPG, beauty, retail and travel, they are now building out their go-to-market team and opening the platform up more widely.
The opportunity
We're looking for a Strategic Account Manager (Engagement Manager) with 3-6+ years in enterprise customer success, implementation or engagement management to own and grow a portfolio of Fortune 500 accounts at an AI-native consumer intelligence platform. You'll be the glue between clients and the product and engineering teams — translating complex business needs into deployments that stick. This is a product-oriented role at a freshly funded startup where you'll help build the customer-experience function from scratch. If you think like a product manager who happens to own enterprise accounts, this is your role.

Responsibilities

Owning a portfolio of enterprise accounts post-close — driving implementation, adoption, retention, churn prevention and expansion across Fortune 500 clients in CPG, beauty, food & beverage and retail; Running end-to-end onboarding and deployment, managing change across stakeholders from the C-suite to field teams adopting a new way of working; Speccing and validating customer requirements from the field, translating them into in-app workflows and recommendations that embed durable value; Serving as the primary technical point of contact — troubleshooting data/integration issues, bridging business and engineering, and managing product feedback loops with clear SLAs; Helping build the customer-experience function itself — playbooks, onboarding standards, health metrics and eventually the team.

Requirements

3-6+ years in enterprise customer success, implementation or deployment for SaaS platforms; Managed enterprise accounts with $1M+ ACV; experience turning at-risk accounts around (churn saves); Able to bridge technical product teams and non-technical stakeholders; familiar with data integrations and enterprise system architecture; Understanding of AI/ML workflows and emerging AI capabilities; Comfortable at an early-stage startup building playbooks from scratch — product-oriented, not purely reactive support.

Nice to have

Ideally direct experience with CPG / retail brands rather than exclusively financial services.

Benefits

performance bonus; competitive equity; remote flexibility