Student Progress Team Leader

Acknowledge Education is entering an exciting new chapter. With a refreshed leadership team and a renewed focus on innovation, growth, and student success, we are building on our 139-year legacy to shape the future of higher education and VET in Australia.

We deliver programs across health & community services, social work, engineering design & construction, hospitality, and the Victorian Certificate of Education (VCE), with campuses in Melbourne, Sydney, Perth, Brisbane, and Adelaide. Each year we support more than 8,000 students to achieve their goals.

Now, under new leadership, we are strengthening our academic vision, deepening industry connections, and investing in our people. If you’re looking to make an impact in an organisation with momentum, this is the right time to join us.

The Student Progress Team Leader is responsible for overseeing the Intervention Team function and ensuring consistent, high-quality support is provided to students who are at risk of not meeting course progress requirements. This role provides leadership to the Student Progress Officers, ensures compliance with regulatory and institutional requirements and drives continuous improvement in intervention strategies and processes. The Team Leader is accountable for reporting on student outcomes, managing workflow across the team, and building strong collaboration with academic and student services stakeholders.

Responsibilities

Lead and support a team of Student Progress Officers to deliver high-quality, student-centred case management; Set performance expectations, manage workloads, and provide coaching and development; Monitor student progress data, identify risks and trends, and prepare reports for senior leadership; Ensure intervention activities and documentation meet policy, quality and regulatory requirements; Act as the escalation point for complex or high-risk student cases; Collaborate with academic, operations, compliance and wellbeing teams to support student success; Drive continuous improvement in intervention processes, early-risk identification, and retention strategies

Requirements

Proven experience in a leadership or management role within student services, case management, or academic support; Strong understanding of course progress monitoring, intervention requirements and compliance obligations in the education sector; Demonstrated ability to lead and motivate a team, manage performance and build staff capability; Excellent communication, influencing and stakeholder management skills; Strong organisational and analytical skills, with experience using data to inform decision making and reporting; Proficiency in student management systems and Microsoft Office applications; Ability to manage sensitive student matters with discretion and professionalism; Hold a current Victorian Employee Working with Children card