Student Success Advisor-Mandarin Speaking

Blue Education supports ambitious students and families through high-quality academic planning, tutoring, admissions preparation, personal development and career-related guidance. We work closely with students, parents and tutors to help each student reach their full potential. We are looking for a Mandarin-speaking Student Success Advisor to join our London team. The Student Success Advisor is responsible for ensuring a smooth, high-quality experience for students and families at Blue Education, acting as a key point of contact between students, parents, tutors and internal teams. This is not a simple administrative role; it requires strong organisation, clear communication, emotional maturity and the ability to follow through on details in a fast-paced environment.

Responsibilities

Coordinate students’ courses, tutoring schedules, progress updates and follow-up actions; Support tutoring and student service delivery during weekends where required; Track student learning progress, attendance, homework completion, assessment results and tutor feedback; Communicate regularly with students, parents and tutors to ensure everyone is aligned on goals, progress and next steps; Prepare clear and professional updates for parents in Mandarin and/or English; Maintain accurate student records, communication logs and action trackers; Identify early signs of risk, such as missed sessions, low engagement, tutor mismatch, parent concerns or declining student performance; Work closely with tutors and internal consultants to adjust learning plans where needed; Support a high standard of client service by responding to questions, concerns and feedback in a timely and professional manner; Help maintain strong relationships with existing families, supporting client satisfaction, retention and renewals; Escalate complaints or complex cases appropriately while helping to resolve issues constructively; Contribute to internal process improvements, service templates and student progress tracking systems.

Requirements

Bachelor's degree or above; Native or fluent Mandarin, with strong written and spoken English; 1–3 years of relevant work experience in education services, customer service, client success, account management, hospitality, tutoring operations, admissions support or another client-facing role; Strong written communication skills, especially when explaining progress, concerns and next steps to parents; Highly organised, detail-oriented and reliable with follow-up; Strong interpersonal skills and the ability to build trust with students, parents, tutors and internal teams; Calm, professional and solution-focused when handling pressure or complaints; Genuine interest in education, student development and long-term client relationships; Comfortable working in a fast-paced, high-standard environment; Willing and able to work weekends regularly as part of the role; Proficient in Microsoft Office, especially Excel, Word, PowerPoint and Outlook.

Nice to have

Experience working with Chinese-speaking families or international students; Experience in tutoring centres, education consultancies, schools, universities, admissions services or student support teams; Familiarity with the UK education system, university admissions or academic tutoring; Experience using CRM systems, student trackers or project management tools; Education, TESOL, English, Psychology or related degree background.

Benefits

Hybrid working available; Career development opportunities; Opportunity to develop expertise in education services, student success, client relationship management and academic programme coordination; Potential progression to senior student success, education consulting, operations or client relationship leadership roles.