Team Lead, Petsense

This position is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer service. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

Responsibilities

Maintain regular and predictable attendance; Work scheduled shifts with varied hours, days, nights, weekends and overtime as dictated by business needs; Uphold and promote a safe and productive work environment by following and enforcing policies and procedures; Support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable; Execute assigned basic, promotional, and seasonal merchandising activities; Perform opening/closing procedures; Transport and make deposits to bank; Assess store conditions and assign duties; Organize and prioritize workflow through the daily planner; Recover merchandise; Participate in freight process; Perform regular and promotional price change activities; Execute plan-o-gram procedures; Order live goods and store supplies in absence of Store Manager or Assistant Store Manager; Resolve customer complaints/issues and ensure positive customer experience; Adhere to loss prevention standards and respond to alarm calls; Communicate with Team Members on job functions, responsibilities and financial goals; Operate cash register/computer and supervise cash handling procedures; Ensure cash drawers and vault are reconciled accurately daily; Assemble merchandise; Perform janitorial duties; Assist customers with loading purchases; Ensure safety and well-being of live animals, sanitize and maintain holding tanks and care for live animals; Handle and care for all live animals including food, bedding and habitat; Assist in training new Team Members; Complete all documentation associated with job duties; May be required to perform other duties as assigned

Requirements

Must be at least 18 years of age; possess a valid driver's license; be able to read, write and count accurately; have physical and mental stamina to move throughout the store and outdoor areas quickly and safely; be able to operate all equipment related to job duties; be able to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders; be able to move throughout the store for an entire shift; be able to safely access all areas of the store; be able to constantly operate store equipment such as computer and cash register; be able to process information/merchandise through the point-of-sale system; be able to handle and be in contact with birds/poultry; be able to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds; be able to lift 50+ pounds; be able to push and pull merchandise up to 2,000 pounds with material handling equipment; be able to complete all required training and certification; be able to travel as required in support of district needs; be able to drive or operate a vehicle for business needs

Nice to have

Retail experience and/or pet/live animal knowledge strongly preferred; Supervisory experience preferred; High school diploma or equivalent preferred; Pet/Live Animal, pet food, pet product knowledge strongly preferred; Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict; Basic computer skills; Ability to perform and execute principal responsibilities of Team Members

Benefits

Medical, dental, and vision coverage; Company-paid life and disability insurance; Paid parental leave; Tuition reimbursement; Adoption and surrogacy assistance; Family planning resources