Team Manager, Account Management, SME & Growth

As Manager, Account Management, you'll lead a team responsible for growing and retaining important small and mid-market customer relationships across a defined portfolio. You'll combine people leadership with hands-on account ownership, setting the strategy and standards for your team while directly managing a small number of high-value customers. You'll partner with Sales, Product, Solutions Engineering, Marketing, Finance and Operations to deliver strong customer outcomes and identify opportunities for expansion. You'll work from our Hong Kong office five days a week.

Responsibilities

Lead, coach and develop Account Managers through hiring, onboarding and performance management; Drive revenue growth across your portfolio through cross-sell, upsell and expansion, while protecting retention and managing churn and key negotiations; Define and execute the account management strategy with regional leadership; Build senior stakeholder relationships as executive sponsor for strategic customers, supporting them from onboarding through to scale; Use portfolio reviews, WBRs, customer feedback and data to identify priorities, surface product gaps, improve processes and influence Product priorities; Own forecasting and reporting across revenue, pipeline, risk and customer health, while contributing to territory planning and coverage models as the organisation scales

Requirements

At least 5+ years of relevant working experience; 3+ years of experience in account management, including managing complex, multi-stakeholder accounts, ideally within payments, fintech, SaaS or B2B technology; 2+ years of experience leading and developing Account Managers or similar commercial teams, ideally in a high-growth or scale-up environment; A proven track record of meeting or exceeding revenue targets; Strong commercial acumen, with experience leading negotiations, renewals, commercial structures and executive-level conversations; A strategic and analytical mindset, with the ability to analyse customer data, market trends and product usage to identify growth opportunities and develop structured account strategies; A bachelor's degree or equivalent qualification

Nice to have

Experience in payments, FX, card issuing, treasury or financial platforms; Experience in B2B software or other complex technology solutions