Technical Account Manager II

At UiPath, we believe automation is evolving beyond task execution into intelligent, agentic transformation that reshapes how enterprises operate and how people work. We’re building the world’s leading platform where AI agents, robots, people, and systems work together seamlessly to unlock productivity, innovation, and better business outcomes at scale. Technical Account Managers partner with customers to accelerate platform adoption, operational excellence, and business transformation through the UiPath Platform.

Responsibilities

Be a core member of the UiPath account team for each of your customers, accountable for technical work streams that help your customers strategize and execute adoption plans that will return exceptional business value; Partner with customer executives, COE leaders, architects, and platform owners to define and mature enterprise automation and agentic AI strategies aligned to business objectives; Guide customers in adopting UiPath’s Agentic Automation capabilities, including AI agents, orchestration, human-in-the-loop workflows, and intelligent automation best practices; Advise customers on Automation Cloud adoption, hybrid architectures, platform modernization, scalability, governance, and migration strategies; Drive measurable customer outcomes by aligning technical adoption plans with operational KPIs, automation ROI, platform utilization, and business transformation goals; Present technical strategy, adoption insights, platform recommendations, and innovation roadmaps to both technical and executive stakeholders; Enable customers on emerging UiPath platform capabilities including Agentic Automation, GenAI integrations, AI Center, Test Cloud, Process Intelligence, and Communications Mining; Advise customers on automation governance, security, resiliency, compliance, and operational best practices across enterprise automation programs; Provide UiPath Platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting; Enable your customers' technical stakeholders on UiPath Platform best practices relevant to their unique automation pipelines, program objectives, environments, and constraints; Conduct design and code reviews for select automations to reinforce and verify those best practices; Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines; Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate, and bring to positive closure escalated support incidents; Provide technical advisory to customers through webinars, demos, and speaking engagements; Develop and mature our teams’ processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery

Requirements

A degree in Computer Science or relevant degree; A minimum 5 years' experience in programming .NET / Java applications (C#, C++, VB, Java or PowerShell); Basic understanding of networking concepts such as Load Balancer, DNS; Hands-on experience or strong understanding of enterprise cloud platforms and architectures (AWS, Azure, GCP), including SaaS, hybrid, and cloud-native deployment models; Relevant work experience with progressive responsibility in customer-facing, technical account management or technical consulting roles; Experience advising enterprise customers on platform architecture, automation operating models, governance, and scalability; Proven ability to influence customer adoption, drive technical success plans, and deliver measurable business outcomes in strategic enterprise accounts; Strong analytical and problem-solving skills, self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption; Strong executive communication and stakeholder management skills with the ability to translate complex technical concepts into business value discussions; Willingness to travel for client interactions up to 25% of the time

Nice to have

SaaS and Cloud experience; Kubernetes (cluster management / managed services) awareness; Familiarity with AI-powered automation, Generative AI, LLM-enabled workflows, or agentic orchestration concepts; Previous experience working with UiPath, Automation Anywhere, Blue Prism, Pega or Nice

Benefits

Flexibility in when and where work gets done