Technical Account Manager

We are looking for a Senior Technical Account Manager (TAM) to join our Forward Deployed Engineering organization within Professional Services. As a Senior TAM, you will be the named, persistent technical owner for the mission-critical workload that anchors your customer's Vercel relationship, across a portfolio of concurrent accounts. You are a peer to their VPs of Engineering and CTOs, and the first line of coordination for every Vercel workstream attached to that workload, across Support, Engineering, Product, and Sales. This is a billable, customer-funded role. You will not be on-call, you will not write production code, and you will not carry a sales quota. You will own the technical relationship, drive proactive risk identification and architectural guidance, and ensure every other Vercel engagement on your accounts lands successfully and compounds in value over time. Our Professional Services team is structured around a simple frame: PS delivers outcomes, FDE delivers velocity, TAM delivers continuity. You are the continuity. You are the reason a customer's second year on Vercel is more valuable to them than their first. You will report to the Head of Professional Services and will be located within the Americas or EMEA region.

Responsibilities

Own the post-sales technical relationship for a portfolio of strategic enterprise accounts; Lead post-incident pattern ownership and technical triage; Drive proactive technical strategy, cost optimization, and architectural guidance; Scope and orchestrate Vercel's broader engagement on your accounts; Operate as the customer's voice inside Vercel; Make the engagement self-funding.

Requirements

5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company (TAM, Solutions Architect, Developer Success, Field Engineer, or hands-on technical consultant), with personal ownership of strategic relationships: QBRs, roadmap, workshops, renewals; Deep technical experience with a platform product, and evidence of getting credible on an unfamiliar one fast; Platform experience: have run a technical platform at scale in a customer-facing role and are fluent in the build and deploy path: CI/CD pipelines, environment and preview strategy, release mechanics, and the cost and performance patterns that separate a healthy deployment from a runaway one; Infrastructure and cloud-provider depth: production-grade, architectural reasoning on AWS, GCP, or Azure; Demonstrated fast ramp: earned customer trust on an unfamiliar, technical product; You optimize for the customer and can quantify outcomes; You operate with high agency across complex relationships; Strong written communication, particularly for executive and incident contexts; Willing to travel approximately 4-8 times per year to customer offices for QBRs, roadmap workshops, and incident retrospectives, generally in-region.

Nice to have

Prior production experience with Next.js and Vercel is a strong advantage, but it is not a requirement; Have prior experience as a Technical Account Manager at a hyperscaler, infrastructure platform, or developer-tools company (AWS, Cloudflare, MongoDB, Snowflake, Datadog, GitHub, etc.); Have hands-on experience with AI agent development, particularly using the Vercel AI SDK, MCP servers, or similar frameworks; Have run an annual technical roadmap workshop or Well-Architected Review-style engagement with an enterprise customer; Have experience transitioning from a delivery or support role into a customer-owning role, and can articulate what changed in how you operated; Have direct experience as a Solutions Architect, Support Engineer, or technical delivery lead at a developer platform or infrastructure company, particularly one with a similar split between pre-sales SA and post-sales technical ownership.