Technical Trainer

The Technical Trainer is responsible for the development of technical training programs for Marmon Link’s Support Contact Center, Marmon Foodservice Technologies’ (MFT) Authorized Service Agent (ASA) network, and other MFT and Marmon Link personnel. The Technical Trainer will design training materials to enhance the skill sets and competencies of individuals servicing Marmon Foodservice Technologies brands in the field utilizing a blended learning approach. This position will work collaboratively with other functions to develop instructional materials, training manuals and on-the-job aids.

Responsibilities

Design and deliver training materials for technicians servicing MFT products, technical support representatives assisting customers and technicians, and customer technical experts; Work with MFTA and Marmon Link leaders and subject matter experts (SME) to identify training needs; Collaborate with engineering teams to learn new products as they are being developed; Conduct regular learning needs assessments as part of the training team; Participate in content design, partner with vendors and/or facilitate programs where needed; Independently run training webinars and virtual Q&A; Maintain records and communications of training conducted; Coordinate and conduct in-person workshops for hands-on learning; Collaborate with Peers and Subject Matter Experts (SME) across MFT, particularly within Marketing, Engineering, and Product Management; Other duties as assigned

Requirements

5+ years’ experience in training in a technical or mechanical industry; Familiarity working with and developing professional content, such as e-learning, instructional videos, classroom training, SOP documentation, job aids facilitation guides, and training programs both online and in-person; Ability to understand mechanical / technical concepts and terminology and teach forward in a simplified way; Coordination and delivery of virtual training sessions; Proficiency in presenting training content in a way that is visually appealing, organized, and easy to understand; Use and management of third party / freelance developers of training materials; Ability to present to different sized audiences in both live and virtual settings; Ambition - and a willingness to learn rapidly; Strong interpersonal, written, and public speaking skills; Comfortable in ambiguous situations; Travel Requirements: 25-50% for on-site events

Nice to have

Prior experience working in manufacturing environment

Benefits

Medical, Dental, Vision, and Prescription Drug insurance plans; Access to a Health Advocate; Tax advantaged spending accounts for health and dependent care expenses; Wellness programs and resources including Telehealth, Mental Health, Fitness, and Family Planning; Generous paid time off for personal use, holidays, and parental leave; Company-sponsored life insurance; 401(k) with fully vested company match; Financial and retirement advising