Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience. Ready to Make a Difference? Join Our Iconic Team at Telstra! At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store, you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

Responsibilities

Deliver exceptional customer experiences by helping customers find the right products and services to suit their needs; Be the go-to tech expert by staying up-to-date with the latest gadgets and services, offering informed guidance and solutions; Achieve and excel by using consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected; Collaborate and contribute by working closely with the team to create a welcoming environment where everyone is supported to achieve store goals

Requirements

Great communication skills; Solution-oriented approach; Sales drive; Passion for learning; Resilience and positivity

Nice to have

Customer-facing experience (previous experience is a plus but not required)

Benefits

30% off Telstra services and exclusive offers with over 240 brands and partners; 16 weeks of paid parental leave; Telstra Extra Day Off; gender affirmation leave; Cultural Leave; Blood Donor Leave; ability to purchase up to 4 weeks of additional leave; access to over 17,000 learning programs through LinkedIn Learning; flexible working hours; monthly performance rewards; recognition programs; inclusive culture