Tenant and Guest Ambassador

The Tenant and Guest Experience Ambassador owns the experience strategy for a premier office building, setting the standard for how occupants and visitors engage with the property. Moving fluidly between high-touch hospitality and sharp problem-solving, you will lead the property's service culture during an active season of building transformation. You will have the autonomy to design and grow this program from the ground up, choosing the more inspiring, innovative, and optimistic path on our journey toward success. Shift Monday to Friday 8:00 am to 5:00 pm.

Responsibilities

Deliver bespoke, high-touch lobby and concierge services to tenants and visitors; Supervise on-site hospitality staff and ensure compliance with premium service guidelines; Design, launch, and manage a new hospitality and tenant experience strategic plan; Manage communications to proactively mitigate construction and renovation impacts; Create event calendars and coordinate regular programming, from wellness activities to community events; Build strong relationships with key decision-makers and tenant representatives as their go-to advocate; Oversee amenity spaces, property app administration, program budgets, and vendor contracts

Requirements

3+ years in high-touch hospitality, such as luxury hotels, private clubs, or premium corporate guest services; 2+ years of management experience; High EQ with exceptional composure, empathy, and intuitive problem-solving skills under pressure; High IQ with strong organizational skills and the ability to manage competing operational priorities; Polished communication skills to move fluidly between executive tenants and service providers; Proficiency with office software, CRM platforms, and tenant-facing technology; Authorized to work in the United States without sponsorship

Nice to have

Bachelor's degree or equivalent experience in hospitality management, communications, or business; Experience in a Class-A commercial office environment undergoing active renovation or repositioning; Familiarity with tenant-experience platforms and local Dallas market trends; A desire to embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career

Benefits

401(k) plan with matching company contributions; Comprehensive Medical, Dental & Vision Care; Paid parental leave at 100% of salary; Paid Time Off and Company Holidays; Early access to earned wages through Daily Pay