Ticketing and Fundraising Specialist - University of Maryland

The Ticketing & Fundraising Specialist is primarily responsible for driving revenue and hitting sales goals around the season, group, premium ticket, donation, and hospitality packages for Maryland Athletics. This person should be a self-motivated and positive professional. This position is responsible for engaging, servicing and soliciting existing Maryland Athletics donors and ticket holders, while also identifying new prospective donors. The Ticketing & Fundraising Specialist will work under the direction and guidance of the Director, Sales, Service, & Retention.

Responsibilities

Offer a full menu of seating opportunities for Maryland Football, Men’s Basketball, and all other ticketed sports; Coordinate and execute sales calls on all potential customers through prospecting, cold callings, and referrals from current customers; Identify and manage a portfolio of new prospects and existing donors to provide excellent customer service and drive revenue through the sales of ticket and donation offerings; Identify and evaluate potential donors; design and implement prospect cultivation, solicitation, and stewardship strategies to meet monthly and annual goals; Cultivate donors’ relationship with Maryland, solicit their support of university priorities, and steward their generosity; Effectively use Salesforce CRM to accurately record all client and prospect interactions; Participate and contribute in weekly sales meetings and training sessions; Work in conjunction with Maryland Athletic Department team members to promote and generate sales on all events while providing a great fan experience; Assist with any administrative ticket functions; Assist with any special projects or duties as assigned by Director, Sales, Service, & Retention; Entertain and nurture relationships with current donors and prospects through creative means including but not limited to networking events, speaking engagements, prospect sampling at games, seat visits at games, open houses at stadium, and outside meetings; Work non-traditional hours, weekends, events and game days; Be accountable for certain levels of activity (calls made/appointments set) and goals

Requirements

Excellent professional verbal and written communication skills; Maintain a professional image and positive attitude; Serve as a main point of contact for general athletic ticket inquiries that come in through inbound phone calls, email, and social media; Set and conduct in stadium, arena and out of the office sales appointments; Effectively use Salesforce CRM to maintain accurate records of all client and prospect interactions; Reach and exceed individual and team sales revenue goals; Assist with managing and stewarding existing season ticket members and donors; Prospect and cultivate new sales leads through creative lead generation methods, as well as follow up on leads provided by partner organization; Ability to handle heavy volume of outbound and inbound phone calls and emails; Excellent time management and organizational skills; Optimistic team-first attitude, as well as a competitive desire to be the best; Ability to work in a team-oriented environment and effectively influence and communication with C-level clients; Bachelor’s Degree or equivalent

Nice to have

1-2 years sales experience

Benefits

Bonus opportunities; Medical insurance; Dental insurance; Vision insurance; Life insurance; Disability insurance; Paid vacation; 401k plan