Title Review Specialist

The Title Review Specialist at Zillow Home Loans (ZHL) is a critical member of a new India-based fulfillment team focused on both loan quality and operational efficiency. This role is responsible for reviewing U.S. residential title commitments and related title documents to assess and mitigate collateral and lien risk for all of ZHLs loans. You will help ensure clear, insurable title and appropriate lien position while partnering closely with our processing team and working tangential to underwriting.

Responsibilities

Review title commitments, title reports, legal descriptions, and related documents for U.S. residential mortgage transactions; Confirm current vesting, identify all liens, judgments, and encumbrances, and validate that ZHL’s lien position will be appropriately secured; Identify and document title defects, curative items, and exceptions that may impact insurability, marketability, or collateral position; Evaluate requirements and exceptions in title commitments and determine what is needed for clear-to-close from a title perspective; Recommend actions such as curative work, updated title, endorsements, or escalations; Apply a defect-prevention mindset; Balance quality and speed; Use and help refine checklists, SOPs, and job aids; Support adherence to investor, insurer, and internal ZHL requirements; Partner closely with the processing team; Work tangentially with underwriting; Communicate clearly in English; Surface recurring defect patterns and risk themes to leadership; Participate in calibration sessions, quality reviews, and knowledge-sharing

Requirements

3+ years of recent experience reviewing U.S. residential title commitments/reports for a U.S. mortgage lender, title company, or settlement agent; Strong working knowledge of vesting, legal descriptions, property types, liens, judgments, encumbrances, easements, restrictions, title insurance requirements vs. exceptions, policy types, and common endorsements; Demonstrated ability to identify title defects and curative paths and translate them into clear, actionable conditions; Proven track record meeting production and quality metrics in a high-volume operations environment; Excellent written and verbal English communication skills; Collaborative and comfortable working closely with processing, underwriting, and external title/settlement partners; Adaptable and comfortable with change; Willingness to learn new products, states, guidelines, and systems; High degree of ownership and accountability for quality and efficiency

Nice to have

Prior work in India-based operations supporting U.S. mortgage or title work; Familiarity with common LOS and title/settlement platforms used by U.S. lenders

Benefits

Competitive base pay; Incentive compensation