Workday Director - EMEA Professional Services Leader

The Workday Director, EMEA Professional Services Leader is responsible for leading the regional delivery business across Europe ensuring profitable growth, operational excellence, customer success, and employee engagement. This leader owns the overall services performance for the region, including bookings support, revenue attainment, utilization, project delivery quality, margin performance, customer satisfaction, and talent development. As a key member of the global Workday Professional Services leadership team, the Director works closely with Sales, Customer Success, Delivery Leaders, Alliance Partners, and Workday counterparts to scale the business while maintaining delivery excellence and client outcomes. Travel: Up to 40% across EMEA and strategic global meetings. Reporting Relationship: VP / GM, Global Workday Professional Services. Direct Reports: Regional Practice Leaders, Delivery Directors, Engagement Leaders, Resource Management Leaders.

Responsibilities

Lead and manage the EMEA Workday Professional Services business; Own regional P&L performance including revenue, margin, utilization, backlog, and forecast accuracy; Drive sustainable growth through collaboration with Sales and Alliance teams; Support regional pipeline development, deal reviews, and strategic pursuits; Develop and execute annual operating plans aligned to global objectives; Ensure successful delivery of Workday implementations, optimization engagements, and managed services; Establish governance processes for project quality, risk management, and client satisfaction; Review and intervene in high-risk engagements to ensure successful outcomes; Drive consistency in delivery methodologies, tools, and best practices across the region; Monitor and improve key delivery KPIs; Establish executive relationships with key customers and stakeholders; Act as an executive sponsor for strategic accounts and critical programs; Lead resolution of escalations and complex client situations; Drive customer retention, expansion opportunities, and referenceability; Build and lead a high-performing regional leadership team; Attract, develop, and retain top Workday consulting talent; Create succession plans for critical leadership positions; Foster a culture of accountability, collaboration, innovation, and continuous improvement; Coach managers and future leaders across the EMEA organization; Partner with Sales leadership to support strategic opportunities; Participate in proposal reviews, pricing strategy, and commercial approvals; Ensure delivery commitments align with resource capacity and business objectives; Support contract reviews and statement of work governance; Develop and maintain executive relationships with Workday regional leadership; Support joint account planning and go-to-market initiatives; Represent the organization within the Workday partner ecosystem; Drive alignment with Workday strategic priorities and market initiatives

Requirements

12+ years of consulting or professional services leadership experience; 5+ years managing regional or multi-country delivery organizations; Deep knowledge of Workday implementation and post-production services; Demonstrated success leading large-scale transformation programs; Experience managing executive-level customer relationships; Proven track record of achieving revenue, margin, and utilization goals; Experience leading geographically dispersed teams across EMEA

Benefits

Health coverage; Wellbeing programs; Paid leave (vacation, sick, parental); Retirement plans; Learning opportunities; Comprehensive total rewards package; Continuing education and training