Customer Service Agent - DP World’s Shipping Solutions (formerly Unifeeder A/S)

Join a dedicated Shortsea customer service team in Gdynia, coordinating shipments, supporting clients, and ensuring smooth, high‑quality logistics every day.

On behalf of Multimodal Solutions (Shortsea), MARPRO Group is looking for a Customer Service Agent for the office in Gdynia, Poland. You will report to the Customer Service Supervisor and become part of an engaged team of 7 colleagues.

The job

• As a Customer Service Agent in the Multimodal Solutions (Shortsea) team, you support customers throughout the entire shipment process - from bookings and documentation to coordination and delivery. You act as the main point of contact for your assigned customers, ensuring timely communication, accurate order handling, and smooth cargo flow across departments.
• Working closely with colleagues in operations, inland transport, equipment, finance, and sales, you secure reliable service execution and proactively resolve any issues that may arise. In this role, you contribute directly to service quality and continuous improvements while gaining solid insight into multimodal logistics and shortsea shipping.

Professional qualifications

• Experience in customer service within logistics, shipping, or transport
• Understanding of transport and logistics processes
• Strong coordination skills with the ability to manage multiple bookings and tasks
• Confident user of relevant IT systems, booking platforms, and Microsoft Office tools
• Strong communication skills

Personal characteristics

• Accurate, structured, and attentive to detail, ensuring documentation is always correct
• Solution‑oriented and able to resolve operational challenges quickly and professionally
• Team‑oriented with strong engagement and commitment to shared goals
• Proactive and hands‑on, you pick up the phone, connect with customers, and keep processes moving
• Strong relationship builder who thrives in roles with direct customer interaction
• Resilient and positive under pressure, performing well in a fast‑paced environment where priorities shift
• Residing in Poland (Tricity area) with proficiency in both English and Polish

About Shipping Solutions & Multimodal Solutions:

DP World’s Marine Services business, Shipping Solutions EAM (formerly Unifeeder A/S) provides feedering services that connect major hubs with regional and emerging markets across Europe and the Americas. Operating a dense, high-frequency network, Shipping Solutions EAM plays a critical role in enhancing supply chain resilience, reliability, and schedule integrity for customers. 

The business combines operational scale with disciplined network design, chartering and capacity management, underpinned by a strong safety culture. Through continued investment in network resilience, fuel strategy and customer partnerships, Shipping Solutions EAM supports efficient trade flows while advancing practical pathways to decarbonization across regional maritime networks. 

Learn more at www.unifeeder.com and www.dpworld.com