Knowledge Management Process Owner

If you have the expertise to design and govern Global Knowledge Management processes from scratch and you are eager to drive the end-to-end ServiceNow transformation toward an AI-powered Enterprise Service Management within a high-performing GBS environment - APPLY!

What we expect

• 3+ years’ experience in Knowledge Management, Content Strategy, or Information Architecture within a large-scale or GBS organization
• Deep experience with ServiceNow Knowledge Management, semantic search, and AI-enabled content systems
• Proven experience as a Process Owner/Process Architect/Process Lead/Process Manager in designing Knowledge Management processes from scratch is desirable
• Exceptional writing, editing, and information-design skills; ability to structure content for both human readability and AI consumption
• Ability to transform unstructured information into structured, tagged, and contextualized datasets for GenAI models
• Skilled in aligning cross-functional stakeholders, engineers, process owners, and service teams, to drive shared outcomes
• Strong facilitation and coaching skills to build knowledge culture and adoption

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• A key role in digital transformation within a strategic and rapidly growing Business Unit

• Full ownership of developing, maintaining, and evolving an intelligent, AI-ready knowledge ecosystem

• An efficient recruitment process, consisting of 1-2 stages directly with the Client

• An employment contract directly with the Client, with a perspective for a long-term cooperation

• Annual bonus based on performance

• MyBenefit platform (including subsidies for Multisport cards)

• Internet and electricity allowance for remote work

• Increased employer contribution to the Employee Capital Plan (PPK) - up to 3%

• Additional vacation days based on your length of service

• Hybrid work model (typically 2 days in the office and 3 days from home)

• Flexible start times between 7:00 AM and 9:00 AM