IT Support Engineer

Your new company 

For our client from Gliwice, we are looking for an IT Support Engineer to join an existing team.

Your new role 

• Provide 1st and 2nd line IT support for end users (on-site and remote)
• Troubleshoot hardware, software, and connectivity issues
• Support workplace technologies (laptops, mobile devices, printers, collaboration tools)
• Ensure timely resolution of incidents and service requests in line with SLAs

• Support and improve Microsoft 365 environment (Outlook, Teams, OneDrive, SharePoint)
• Assist users in adopting digital tools and new technologies
• Contribute to improving the overall Digital Employee Experience (DEX)
• Identify recurring issues and propose improvements

• Follow and enforce IT security policies and procedures
• Support identity and access management processes (user provisioning, access changes)
• Ensure endpoint security standards (patching, antivirus, device compliance)
• Act as the first line of defence in identifying potential security incidents

• Manage endpoints using tools like Microsoft Intune / Endpoint Manager
• Perform device provisioning, configuration, and lifecycle management
• Support software deployment and updates
• Maintain asset inventory and documentation

• Work within ITIL processes (incident, request, problem, change)
• Document solutions and contribute to the knowledge base
• Identify automation opportunities (e.g., scripting, self-service)
• Collaborate with other IT teams to improve services

• Act as a key point of contact between IT and business users
• Communicate clearly with non-technical stakeholders
• Support onboarding of new employees (IT setup, access, guidance)
• Work in an international environment with distributed teams

What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.