Customer Success Manager (with German)

• This position requires living in Poland and working from the Warsaw office at least three times per week. 

• Contract of Employment (UoP)

Your new company 

Our Client is a global leader in enterprise analytics and AI, helping organizations turn data into intelligent action. Their cloud‑native platform and semantic layer power modern analytics, while our forward‑thinking approach to digital assets strengthens our financial strategy. Innovation, agility, and impact define our culture. 

Your new role 

As a Senior Customer Success Manager, you will guide enterprise clients through the full post‑sales journey. You’ll ensure they successfully adopt our cloud‑native architecture, semantic layer, and AI‑driven analytics and that these solutions deliver measurable business value. You’ll lead strategic discussions, support technical integrations, collaborate with Product and Engineering, and help drive account growth. 

• Serve as the primary technical advisor, guiding customers through cloud‑native architectures, semantic layer implementations, and AI analytics workflows.
• Lead strategic whiteboard sessions with executive stakeholders to align platform capabilities with business priorities.
• Analyze customer processes to identify high‑impact use cases and ensure technical initiatives translate into tangible ROI.
• Build and execute customer success roadmaps with clear KPIs, adoption milestones, and alignment to enterprise architecture and security standards.
• Conduct Quarterly Business Reviews to present progress, value delivered, and future plans.

• Oversee technical configuration and integration to accelerate time‑to‑value.
• Deliver advanced demos, developer office hours, and workshops for engineering, BI, and data science teams.
• Monitor account health using telemetry to proactively address performance issues, integration challenges, and adoption gaps.
• Use engagement data to identify risks and opportunities for deeper value realization.

• Gather and synthesize customer feedback to influence product direction and feature development.
• Partner with Engineering to guide strategic customers through Alpha/Beta programs for new platform and AI capabilities.
• Act as the escalation point for complex technical issues, coordinating between customer teams and internal developers.
• Advise on platform enhancements, integrations, and upgrades aligned with customer data strategies.

• Support renewals and expansions by ensuring continuous delivery of business and technical value.
• Collaborate with Sales and Account Management to identify upsell and cross‑sell opportunities.
• Identify renewal risks early and contribute to mitigation plans.
• Build strong, reference‑ready customer relationships for case studies, testimonials, and industry events.

What you'll need to succeed 

• Degree in Business, Computer Science, Engineering, Data Science, or a related field (or equivalent experience).
• Hands‑on experience with cloud‑native technologies (microservices, Kubernetes, Docker) and major cloud providers (AWS, Azure, GCP).
• Strong understanding of data modeling, ETL/ELT, semantic layers, and the ML lifecycle (MLOps, deployment).
• Familiarity with BI tools, enterprise analytics, or AI‑driven data platforms is an advantage.

• 7+ years in Customer Success or similar technical customer‑facing roles within SaaS or enterprise software.
• Experience managing complex enterprise accounts with multiple stakeholders.
• Ability to interpret usage data and telemetry to drive insights and recommendations.
• Strong communication skills, especially in explaining complex technical concepts to non‑technical leaders.
• Solid project management and cross‑functional collaboration experience.
• Knowledge of Agile and DevOps practices.
• Experience with CRM and Customer Success tools (e.g., Salesforce, Gainsight).
• Fluency in English and German.

What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.