Customer Account Representative

At Entertainment Travel Associates , we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Summary

We are seeking a motivated Customer Account Representative to support customer relationships, account activities, and sales opportunities. This role is ideal for individuals who enjoy working with people, understanding customer needs, providing solutions, and developing strong communication and relationship-building skills.

Responsibilities

Assist customers with questions regarding products and services.; Build and maintain positive customer relationships.; Support customer account and follow-up activities.; Communicate product and service information clearly and professionally.; Identify opportunities to support customer retention and sales.; Follow up with prospective and existing customers.; Maintain organized records of customer interactions and account activities.; Assist with customer satisfaction and acquisition initiatives.; Support promotional activities and sales opportunities.; Help address routine account questions and customer requests.; Collaborate with team members to achieve customer service and sales goals.; Participate in ongoing training and professional development.

Requirements

High school diploma or equivalent required.; Strong communication and interpersonal skills.; Customer-focused and professional attitude.; Strong relationship-building abilities.; Goal-oriented and motivated to achieve results.; Excellent organizational and multitasking skills.; Strong problem-solving and listening skills.; Reliable, adaptable, and detail-oriented.; Previous experience in customer service, sales, retail, account support, or hospitality is a plus but not required.

Benefits

Paid training; Career advancement opportunities; Professional development programs; Supportive team environment; Hands-on customer account and sales experience; Performance-based growth opportunities; Employee recognition programs; Ongoing mentorship and coaching