Printer Technician

Welcome to ARO!

Administrative Resource Options (ARO) is a leading international outsourcing firm specializing in office services management. We are a privately held, certified woman owned business and have a presence in 28 states nationwide as well as 4 provinces in Canada. Our services include copy/print, mail and package handling, reception, printer/copier fleet management, and office supply management.

We offer a full complement of employee benefits including medical, dental, life and 401(k) with employer match. We also offer some unique benefits such as paid time off for charity work (Charity Leave) and Donate for Life organ donor recognition. We are celebrating our 25th year in business and planning for continued growth.

-On Site MPS first responder copy/print services

-Supplies Management

-Produce and Provide Monthly & ad hoc Reporting

-Log meter counts for networked and non-networked devices

-Print and provide device specific configuration pages upon request

-Load paper in designated devices on a daily basis

-Provide first response to service issues within 1-2 hours for certain machines and 1 hour or less with other designated “high priority” machines

-Manage/install hot swap devices while original unit is being serviced

-Dispatch to contracted service provider for break fix service as necessary

-Provide Full time coverage to lead position during absences.

-Ability to travel to multiple sites

Requirements

Strong background in customer service; Ability to lift 50 pounds; Strong communication skills: written, verbal; Proficient in MS Office: especially Word, Excel and Outlook

Nice to have

Previous experience as an OSA II (or equivalent title); Experience supporting Xerox MFDs and MFPs; Mail / Shipping experience