HR Representative

You’ll support the day-to-day HR administration and employee experience of our external talent, onboarding them, ensuring their success throughout their contract, and proactively resolving any issues that arise. You’ll serve as their go-to person for all operational and HR-related questions, and partner closely with internal stakeholders to make sure they have what they need to perform.

Responsibilities

Onboard new external talent: welcome them, set expectations, and ensure they have all necessary tools and context; Act as the main point of contact for external talent during their assignment; Monitor performance, engagement, and satisfaction of external talent across accounts; Collaborate with Account Managers and HR to address performance issues or risks; Coordinate monthly check-ins and pulse surveys; Partner with payroll and operations to ensure payments and expenses are processed smoothly; Manage PTO for every Talent; Manage offboarding for external talent, including feedback collection; Maintain accurate records in Deel and our HR databases; Coordinate with Client Success when necessary to ensure alignment on talent needs and expectations; Support visa, documentation, or local compliance needs as applicable

Requirements

Open to candidates based in LATAM, Africa, and Eastern Europe; Available to work during U.S. business hours aligned with the client’s time zone; Have 2-4 years of experience in HR, operations, account management, or a similar client-facing role; Have managed remote teams or external talent in a global setting; Are proactive, organized, and extremely responsive; Have excellent communication and problem-solving skills; Can juggle multiple accounts, stakeholders, and priorities without dropping the ball; Are fluent in English (written and spoken) and confident communicating with international clients and talent; Thrive in a fast-paced, high-accountability environment

Nice to have

Have experience working with Deel or similar global employment platforms; Have supported LATAM, African, or APAC markets in previous roles; Have improved talent engagement, performance tracking, or onboarding processes; Have worked at a staffing agency, BPO, or similar high-volume talent environment