Manager Immunology Strategic Operations & Commercial Excellence

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube.

This role brings together Commercial Excellence, Business Data & Insights, AI Enablement, Omnichannel Excellence and Operational Excellence. Its purpose is to make the Immunology organization more future-ready and impactful through reliable insights, more efficient processes and the disciplined execution of strategic initiatives.

Responsibilities

Ensure and continuously improve the quality of commercial data.; Harmonize KPI, dashboard and management reporting across relevant teams and business units.; Conduct analyses, e.g. of field force interaction plans and multichannel customer journeys.; Define appropriate KPIs and measurement frameworks for pilot projects and new marketing approaches.; Collaborate with Brand Managers on the continuous development of integrated omnichannel and customer engagement strategies.; Drive the adoption of AI and Copilot and build practical capabilities across the organization to increase efficiency.; Lead cross-functional transformation and Future Fit initiatives.; Simplify processes and reporting and reduce administrative effort.; Prepare business reviews and management presentations and track strategic actions.; Facilitate training, office hours and Q&A sessions on dashboards, data and insights.; Support planning and decision-making processes as well as the development of business cases and financial viability analyses.

Requirements

University degree in business, health economics, life sciences, data/business analytics or a comparable discipline.; At least 5 years of relevant professional experience, ideally in pharmaceuticals, healthcare or MedTech.; Several years of experience in Commercial Excellence, Business Insights, Omnichannel, Strategy or Business Transformation.; Strong understanding of commercial pharmaceutical processes, customer journeys, and KPI and management reporting.; Demonstrated experience leading cross-functional projects in a matrix organization.; Experience in Immunology and/or Finance is advantageous but not essential.; Strong analytical skills and confidence in interpreting complex business, market and customer data.; Experience with dashboards, data visualization, KPI frameworks and business cases.; Practical proficiency in AI and Copilot solutions, deep software development expertise is not required.; Understanding of omnichannel marketing, customer engagement and impact measurement.; Strong project, change and stakeholder management capabilities.; Sound understanding of financial planning.; Strategic mindset combined with a strong bias for execution.; Ability to translate data into clear priorities and decisions.; Credibility with senior management and cross-functional stakeholders.; Strong influencing skills and the ability to deliver results without direct authority.; Pragmatic, collaborative, structured and solution-oriented working style.; Excellent facilitation, presentation and communication skills in German and English.