Operations Intern, Talent Development & Training

The Talent Development & Training team is seeking a highly organized, proactive, and collaborative Talent Development Operations Intern to ensure the seamless execution of HillelU's growing portfolio of professional development programs and experiences. HillelU provides learning and development opportunities to more than 1,200 Hillel professionals across the organization. This role will serve as a key member of the Talent Development & Training team, taking ownership of the systems, logistics, data, and processes that support the participant experience.

Responsibilities

Support the operational execution of assigned HillelU programs and learning experiences, from initial planning through post-program follow-up; Coordinate session setup, registration, materials, technology, and other operational needs; Manage pre- and post-program communications, including reminders, pre-work, and logistics; Provide or coordinate day-of technology and administrative support for virtual and in-person programs; Partner with facilitators and Talent Development colleagues to ensure they have the information and support needed; Create and maintain repeatable processes, templates, and checklists; Identify operational challenges and proactively develop solutions; Collect, organize, maintain and report on participation and program data; Pull and upload data across relevant systems and ensure program records remain accurate and up to date; Coordinate post-program evaluation processes, including evaluation communications and data collection; Develop regular reports and dashboards on participation, engagement, and program outcomes; Support analysis of program data to identify trends and inform future planning; Partner with colleagues to improve how HillelU tracks and communicates program impact; Support the operational delivery of select high-touch programs, including Kaplan Supervisory Leadership Program and Accelerate; Coordinate event logistics including hotels, catering, travel, participant communications, materials, schedules, and other event needs; Manage participant travel reimbursements and other program-related expenses; Coordinate across facilitators, participants, vendors, internal partners, and other stakeholders; Provide on-site operational support for select HillelU professional development experiences, as needed; Maintain systems for tracking HillelU programs, participants, logistics, and outcomes; Look for opportunities to streamline administrative processes and reduce manual work; Create documentation and standard operating procedures; Help the team leverage technology and data more effectively; Support implementation of new tools, systems, and processes; Serve as a collaborative operational partner to Talent Development colleagues; Support multiple concurrent projects and priorities while maintaining attention to detail; Provide visibility into project status, upcoming deadlines, and operational needs; Take ownership of projects and follow through independently; Contribute to a collaborative, positive, and service-oriented team culture

Requirements

Highly organized and detail-oriented, with the ability to manage many moving pieces without losing sight of the big picture; A strong project manager who can establish timelines, track details, and ensure work moves forward; Proactive and solutions-oriented, with a natural instinct to anticipate needs and troubleshoot challenges; A strong communicator who can build relationships and communicate clearly with a wide range of stakeholders; Comfortable with technology and data and excited to learn new systems and tools; Service-oriented, with a strong commitment to creating excellent experiences for participants, facilitators, and colleagues; Able to work independently, take ownership, and exercise good judgment; Comfortable working in a fast-paced environment with multiple simultaneous priorities; Proficient in Google Workspace and Microsoft Office; Open to current college students and recent graduates

Nice to have

Experience with Salesforce, Zoom, learning management systems, event platforms, or similar tools