People Operations Specialist

As Couchbase evolves its People Operations model, this role acts as the bridge between foundational HR execution and the future of work. You will manage the day-to-day transactional, compliance, and lifecycle operations that keep our team running smoothly, while actively participating in projects that transform how that work gets done. In this position, you will leverage company-approved AI tools to automate data processing, streamline administrative workflows, and eliminate routine manual tasks. Your day-to-day will balance hands-on People Ops support with AI-forward initiatives, using tech to accelerate programmatic work while applying human judgment, empathy, and oversight to complex, high-touch situations. This role offers direct exposure to all facets of a modern People & Workplace team, along with the opportunity to directly shape and automate the modern employee experience.

Responsibilities

Manage day-to-day transactional, compliance, and lifecycle operations; Leverage AI tools to automate data processing, streamline administrative workflows, and eliminate routine manual tasks; Fast-track data entries, record updates, and status changes across ATS (Greenhouse) and HRIS (UKG); Draft offer letters, generate process documentation, spin up new job requisitions, and coordinate complex travel logistics using AI prompting skills; Develop, refresh, and maintain onboarding/offboarding materials, standard operating procedures, and company intranet pages; Synthesize employment law updates and compliance requirements using advanced search and AI tools; Serve as final human gatekeeper to audit and validate AI-generated outputs, compliance forms, and critical legal or policy document drafts; Own end-to-end onboarding and offboarding execution; Facilitate live orientation sessions, conduct new-hire document collection, and partner with Payroll & Benefits to manage enrollment, changes, and standard policy inquiries; Partner with People Partners and Total Rewards on employee relations cases, leaves of absence, annual merit review cycles, and global mobility logistics; Collaborate across Talent Acquisition, HR, IT, Legal, Total Rewards, and Payroll; Act as Tier 2 escalation point for complex employee inquiries and manage ticket routing

Requirements

2+ years of experience within People Operations, HR Generalist, or Global Mobility environments; Direct experience navigating ATS, HRIS (e.g., UKG), and ticketing platforms (e.g., Zendesk, ServiceNow); High proficiency (or an eager, proven willingness to rapidly master) generative AI workflows, including advanced prompting techniques and platform utilization (e.g., custom Gems, Projects, specialized agents, and workplace apps); A sharp critical eye for content validation, specifically, knowing how to spot AI hallucinations, verify legal accuracy, and enforce data privacy boundaries; A strong documentation mindset with a passion for 'creating structure' out of chaos and optimizing human-to-AI handoffs; Uncompromising ethics regarding confidential employee information and data privacy regulations; Strong written and verbal communication skills paired with a customer-centric mindset to support a world-class global team; Comfort shifting seamlessly between high-speed automated task management and high-empathy human problem-solving; Willingness to jump in and support diverse initiatives across the broader People & Workplace team, while actively defining and pursuing your own individual career growth objectives

Nice to have

Bachelor’s degree in Human Resources Management, Business Administration, or a related field (preferred)

Benefits

Generous Time Off Program; Wellness Benefits; Financial Planning; Career Growth; Fun Perks; Ergonomic and comfortable in-office / WFH setup; Food & Snacks for in-office employees; Retirement program; Business Travel Insurance