People Systems and Automation Manager

We're hiring a People Systems and Automation Manager to own how our People processes actually run, and to automate them. Cohere is scaling fast. Our processes were built for a much smaller company and too many of them still depend on someone remembering to do something. That does not hold at the size we're heading toward. A useful lens; this role sees us scale through systems and leverage, not human effort. This is a hands-on building role. You will redesign processes, build the workflows that execute them across Rippling, Slack, Notion and the rest of our stack, and own offboarding and our employee support model outright.

Responsibilities

Design the process, then automate it; Map how our People processes actually work today; Redesign them before automating; Build workflows and automations across our HRIS and wider tooling; Design for the exceptions; Own the employee lifecycle end to end; Take responsibility for joiners, movers and leavers; Close the gaps between People, IT, Finance and Payroll; Build internal mobility processes such as promotions, transfers, manager changes and entity changes; Remove manual handling and human error; Measure what you've removed in hours, tickets or errors; Document everything; Write SOPs and runbooks people actually use; Make sure what you build can be maintained by someone else; Keep process documentation as a real source of truth; Build for what's coming; Design processes that hold as we grow and mature toward audit and compliance requirements; Work with IT and Finance on the controls and evidence our processes need to produce

Requirements

Have built People Ops/HR Systems at a company that grew fast, ideally through a doubling; Have been through an HRIS implementation or migration and know what it costs; Have personally built workflows and automations in HR systems or adjacent tooling, and are comfortable working with triggers, conditions, integrations and failure modes; Think in systems, and can talk about triggers, conditions, failure modes and edge cases; Know what not to automate, and can explain why; Write clearly and document by default; Have run operations across multiple countries and entities, including EOR or contractor populations; Are comfortable anywhere across the employee journey, from hire to exit; Pick up new tools quickly and become the person others ask; Enjoy building elegant solutions to messy operational problems

Nice to have

Worked in Rippling, or implemented it; Experience with APIs, webhooks or integration tooling; Been in a company through IPO readiness or SOC 2 and SOX preparation

Benefits

Weekly lunch stipend of $75/£75 or equivalent in local currency; Full health and dental benefits, including a separate budget for mental health; RRSP matching, 401K, Pension Scheme; 100% Parental Leave top-up for up to 6 months for either parent; Annual enrichment benefits including Arts & culture, fitness/wellness, quality time, workspace improvement credit, and Education & learning stipend for conferences, courses, and coaching; 6 weeks of paid vacation (30 working days); Budget for traveling to other offices if you are remote, plus an annual company offsite; Co-working benefit for those not near an office; $500 home office stipend; For those in the office: daily lunch program, snacks, and regular community and social events